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Find a Location

Soft Surroundings has 1 locations, listed below.

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    Business ProfileforSoft Surroundings

    Online Retailer

    Additional business information

    Advertising Review:

    OnJuly 31, 2024, BBB Serving Los Angeles and Silicon Valley requested that thecompany substantiate, modify, or discontinue claims advertised on the company'swebsite, https://www.softsurroundingssale.com/.The business advertises ComparativePrice, Value and Savings Claims.

     

    The BBB Code of Advertising states,"BBB recognizes that truthful price information helps consumers makeinformed purchasing decisions and that comparative price advertising1 plays animportant role in promoting vigorous competition among retailers. At the sametime, misleading or unsubstantiated pricing claims injure both consumers andcompetitors. The following examples offer guidance on ensuring that pricingclaims are truthful and not misleading. 2.1 Advertisers may offer a pricereduction or savings by comparing their selling price with: 2.1.1 Their ownformer selling price; 2.1.2 The current selling price of identical products orservices sold by others in the trade area (the area in which the company doesbusiness or where the advertisement appears) (e.g., "selling elsewhere at$_______."); or 2.1.3 The current selling price of a comparable product orservice sold by the advertiser or by others in the trade area (e.g.,"comparable value," "compares with products or services sellingat $_____," "equal to products or services selling for $_____").2.2 In each case, the advertisement must clearly and conspicuously disclosewhich basis of comparison is being used. 2.3 When these comparisons are made inadvertising, the claims must be based on the provisions in Sections 3 -7."


    Asof August 23, 2024, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13939 San Antonio Dr, Norwalk, CA 90650
    BBB File Opened:
    7/31/2024
    Business Management
    • Customer Service, Customer Service Representative
    Contact Information

    Principal

    • Customer Service, Customer Service Representative

    Customer Contact

    • Customer Service, Customer Service Representative
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patricia T

    1 star

    10/10/2024

    I would give this company a negative star rating if I could. Thier merchandise is cheap and ridiculously over priced. They also have charged over ***** in shipping costs! I don't know of any other company that does that. I have called their customer service number 4 times and could not understand two of the people that answered. Two other **** gave me different answers to the same question. I also emailed them and never got a response. I would not recommend this company to anyone!

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