Business ProfileforSoft Surroundings
Additional business information
OnJuly 31, 2024, BBB Serving Los Angeles and Silicon Valley requested that thecompany substantiate, modify, or discontinue claims advertised on the company'swebsite, https://www.softsurroundingssale.com/.The business advertises ComparativePrice, Value and Savings Claims.
The BBB Code of Advertising states,"BBB recognizes that truthful price information helps consumers makeinformed purchasing decisions and that comparative price advertising1 plays animportant role in promoting vigorous competition among retailers. At the sametime, misleading or unsubstantiated pricing claims injure both consumers andcompetitors. The following examples offer guidance on ensuring that pricingclaims are truthful and not misleading. 2.1 Advertisers may offer a pricereduction or savings by comparing their selling price with: 2.1.1 Their ownformer selling price; 2.1.2 The current selling price of identical products orservices sold by others in the trade area (the area in which the company doesbusiness or where the advertisement appears) (e.g., "selling elsewhere at$_______."); or 2.1.3 The current selling price of a comparable product orservice sold by the advertiser or by others in the trade area (e.g.,"comparable value," "compares with products or services sellingat $_____," "equal to products or services selling for $_____").2.2 In each case, the advertisement must clearly and conspicuously disclosewhich basis of comparison is being used. 2.3 When these comparisons are made inadvertising, the claims must be based on the provisions in Sections 3 -7."
Asof August 23, 2024, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 13939 San Antonio Dr, Norwalk, CA 90650
- BBB File Opened:
- 7/31/2024
- Business Management
- Customer Service, Customer Service Representative
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Patricia T
1 star10/10/2024
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