Business ProfileforAGIA Affinity

I received a letter dated 2/23/24 (postmarked 3/26/24), 11 days later on 3/5/24, stating that I will receive a settlement check for the death of my mother "under separate cover". I waited until 3/8/24 to call to inform them that the check has not arrived. I spoke to Christopher in the the Claims Department and he stated that the check DID go out on 2/23/24. He stated I should wait 30 days to call back, if the check doesn't arrive. This did not sit well with me because I had made financial decisions based on the letters promise to receive funds. I called back on 3/11/24 and spoke with K******* in the Claims Department and she stated that the check DID NOT get sent out. She stated that the company they use to issue checks JUST informed them that the checks HAVE NOT been sent. I, however, have no reason to believe that the check-issuing company waited 17 days to inform them. She stated I should call back at the end of the week and I said "No, I will be calling every day until this is resolved." I also asked what other option there is to resolve this and was told there is not another option for resolution. I have now learned 2 things from this situation 1) Do not make future financial decisions based off of an insurance companies promise to pay in a timely matter 2) Laws regarding payments for clean claims. Minimum, I should have received a letter, email or phone call informimg me that the check had not been sent as promised. To show that this was not done in bad faith, I will expect to receive an expedited check (shipped priority/overnight). An apology does not pay suffice in this situation. My mother retired from the State of Mississippi, so they received her premium for YEARS, and for them to just "tell me to call back and see" does not show good business standards. They have added grief to an already terrible situation.