Business ProfileforLighthouse Lodge & Suites

Upon check-in, we found the accommodations as expected and were satisfied. We awoke the next morning to a full blown ant infestation. Thousands of them. My husband addressed the issue with the front desk at which time he was told: thats just what happens when it rains. Meaning management is already aware of this issue and placed us in this unit regardless. My husband (reasonably) requested that staff take additional action to address this concern, to which he was informed it would be taken care of.I proceeded to the guest lobby to address the issue myself. The front desk woman stated that staff would spray the room upon our departure for the day. I expressed concern at the prospect of chemicals being sprayed in the room containing all of my belongings. She argued that the spray wasnt poisonous, but declined to elaborate further on what non-lethal chemical would be employed for the singular purpose of the mass killing. She went on to state that staff could also wipe the insects away. I asked if she would move us to a different room to which she responded: I can get you checked out. I clarified that was not the nature of the question that I asked. She clicked away on the computer for no more than one second before responding: No, were full.The message was clear: the ants are not the nuisance- you are. Since our $800 stay had already been paid, I asked if she would remit a refund for the second half of our stay if we checked out early. She agreed as long as we left within the next 19 minutes since checkout was at 11:00 sharp and apparently a massive insect infestation did not constitute an exception.Regardless I still paid full price for the night that I did stay here to contaminate all of my clothing, luggage, food, and other personal items, never receiving an apology or any other consolations of any kind. Not a single shred of customer service in any interaction with any representative of this disgrace of an alleged hospitality business.