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          IronPlanet has 1 locations, listed below.

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            • IronPlanet

              5667 Gibraltar Drive, Suite 200 Pleasanton, CA 94588

            Business ProfileIronPlanet

            Industrial Supplies

            Contact Information

            5667 Gibraltar Drive, Suite 200

            Pleasanton, CA 94588

            Visit Website
            Email this Business
            (925) 225-8800

            Customer Reviews

            1.17/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers heavy equipment.

            Business Details

            Location of This Business
            5667 Gibraltar Drive, Suite 200, Pleasanton, CA 94588
            Email this Business
            BBB File Opened:
            11/30/2005
            Years in Business:
            25
            Business Started:
            4/1/1999
            Business Started Locally:
            4/1/1999
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • IronPlanet.com, Inc.
            • govplanet
            Business Management
            • Ms. Stephanie Gale, Corporate Admin Assistant
            Additional Contact Information

            Fax Numbers

            • (925) 225-8610
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased item# ******** from the July 9th auction. I promptly paid all fees, to include shipping fees. I was, within 24 hrs, given a ***** shipping tracking number(276856473983). The status for the tracking number is "Label created" its been "Label created" for over 2 weeks now.I contacted the company multiple time and submitted several "Contact Us" inquiries. Today I was able to speak with someone, they took my information and contacted me back. They stated that the item was shipped on the 19th and that ***** probably hasn't scanned the item. This was left on my voicemail. I was also told in the voicemail that I would need to contact ***** for all further inquires. ***** will no give me any information other that they have not received the package and that they are still awaiting the item, "Label Created".I contacted the company again and am just getting the run around. I have not received one response to my inquires.I paid for a product please either send it, find it or return my money.
            Read More
            Read 27 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bernard C

            01/25/2024

            Bought a cargo van on Dec 6 2023 and still waiting for title now today's date is 1-25-2024 and I called them and they don't know what the problem is, they told me that there is a problem with the titles department and she was in a hurry like she wanted to hung up, really Bad customer service and I still don't know what a else I can do.
            Read 22 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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