Business ProfileforMonoprice, Inc.

I bought two powered woofers. Both quit working at the same time and I sent those back, they also would not send me the new ones until I sent the old ones back and I had to pay ****************************************** just removing the new ones sent and sending the old ones back. So, spent 50 that I shouldn't have had to. Then, they said they sent the woofers and *** showed delivered, neither were delivered. So, after almost 5 months of dealing with Monoprice I finally got my woofers. However, after removing them from the box you'll see in the pictures that neither of the faceplates were capable of stayin on the front of the woofer because either the pins were broke or the hole the pins were supposed to fit into were destroyed some how. I'm pretty sure they sent me used woofers because there were other blemishes on the exterior of the enclosure as well. I asked for a replacement and they would not send me one. I've emailed several times asking for replacements and now they no longer will return my emails. I've sent probably 10 or so. As it sits right now, both of the woofers are already starting to go in and out (not work) and my faceplates won't stay on. Also, I am not interested in sending anything else back so I don't have to spend more money, they'll just have to ship the new woofers. So far, Monoprice has cost me almost a year a s******* around plus another 100 on top of the 420 I already spent. I mostly just want the money back so I can buy some better ones. I've never had problems with Monoprice until now and I find out their customer service isn't top notch at all. I'm more hurt and disappointed than mad, I expected more from Monoprice. If they refund, I'd like to ask for ****** for time and money lost on this deal. I understand if that isn't possible but didn't think it would hurt to ask.