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          Putnam Lexus has 1 locations, listed below.

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            Business ProfilePutnam Lexus

            New Car Dealers

            Contact Information

            390 Convention Way

            Redwood City, CA 94063-1405

            Visit Website
            Email this Business
            (650) 363-8500

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers new & used cars & trucks sales & service.

            Business Details

            Location of This Business
            390 Convention Way, Redwood City, CA 94063-1405
            Email this Business
            BBB File Opened:
            8/4/1992
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            6/13/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 27500 for this business, issued by DMV Occupational. The expiration date of this license is 6/20/2025.

            These agencies may include:

            DMV Occupational

            4700 Broadway

            Sacramento CA 95820

            (800) 777-0133

            https://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

            Type of Entity:
            Corporation
            Number of Employees:
            100
            Business Management
            • Mr. Martin Putnam, President
            Additional Contact Information

            Fax Numbers

            • (650) 363-0526
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a 2022 NX450h+. I have been very satisfied with the car. On March 8th I could not enter the vehicle. It is in my garage and it was totally locked up. I needed AAA to ***** open the window to get into the car. Upon charging the 12 volt battery, the car started. I brought it into Putnam Lexus and they replaced the battery and all was fine. On April 20th I experienced the same issue and same fix to get the car started. I brought the car into Putnam Lexus and the car is still there. They have diagnosed the problem as the car computer is drawing down the battery when the car is not running. It is not shutting down when the car is off as it is designed to do. The problem is that Lexus does not know how to fix it. The local dealer said it is a manufacturing problem, not a service problem. I have been in contact, not only with the local dealer but with Lexus corporate and get the same answer no fix yet. Its been a month. I want Lexus to acknowledge that the car needs to either be fixed rather quickly, replace the vehicle, or refund me all monies paid.
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elaine L

            09/25/2023

            I had a radio head replacement without my permission, not even a new one, it was someone retired. Got charged $3300. *******. said cant return, that is it!
            Read 1 More Customer Review

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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