ComplaintsforZum Services, Inc. - Ridezum.com
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bottom line: Zum will not keep your young children safe.Zum is providing school bus service in my district. Along with this service they are providing an app for tracking pickup/dropoff status and GPS location. This app is completely unreliable. The estimated arrival time of my child's bus is often notably wrong. ************* are often wrong, making it difficult to know when to pick my child up from her bus stop -- I've taken hours out of my workday to compensate. One neighborhood had all their children dropped off at a busy street corner with no parents present, including kindergarteners, because the app was providing the parents with incorrect information. Zum has no interest in hearing about the problem. They have no interest in safety. Last year, we had a different transportation company with local drivers who were on time every day. We never needed an app because we trusted them. We don't want an app, we want a trustworthy company. Zum is not that company.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******* Service does not respect the law of doctors note, I provided doctors note to excuse my absence and they give me a written and verbal. Its a hostile work environment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.