We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Zum Services, Inc. - Ridezum.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileZum Services, Inc. - Ridezum.com

            Transportation
            Multi Location Business

            Contact Information

            275 Shoreline Dr Ste 200

            Redwood City, CA 94065-1452

            Visit Website
            Email this Business
            (909) 554-3833

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers on-demand rides for children, charging parents by mileage and by 15-minute increments in the event that a child needs care ifa parent is running late.

            Business Details

            This is a multi-location business.

            Find a Location

            Zum Services, Inc. - Ridezum.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              275 Shoreline Dr Ste 200, Redwood City, CA 94065-1452
              Email this Business
              BBB File Opened:
              1/21/2016
              Years in Business:
              9
              Business Started:
              10/31/2015
              Number of Employees:
              1
              Business Management
              • Ms. Ritu Narayan, Founder & CEO
              Contact Information

              Principal

              • Ms. Ritu Narayan, Founder & CEO

              Customer Contact

              • Ms. Ritu Narayan, Founder & CEO
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/20/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              Bottom line: Zum will not keep your young children safe.Zum is providing school bus service in my district. Along with this service they are providing an app for tracking pickup/dropoff status and GPS location. This app is completely unreliable. The estimated arrival time of my child's bus is often notably wrong. ************* are often wrong, making it difficult to know when to pick my child up from her bus stop -- I've taken hours out of my workday to compensate. One neighborhood had all their children dropped off at a busy street corner with no parents present, including kindergarteners, because the app was providing the parents with incorrect information. Zum has no interest in hearing about the problem. They have no interest in safety. Last year, we had a different transportation company with local drivers who were on time every day. We never needed an app because we trusted them. We don't want an app, we want a trustworthy company. Zum is not that company.
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jami S

              08/31/2023

              Howard county hired this company thats based out of **********. What a mess the start of the 2023-2024 school year has been. Buses just not showing up, showing up late, taking kids to wrong schools. Bus drivers wearing head phones while driving kids around. Bus drivers smoking vapes while kids aboard. This start of the school year has been a mess with this company and their drivers. After the first day 20 routes canceled bc their drivers called out. Thats just the beginning. Theres been ******************** Cussing at kids. Kids sitting in the isle way bc theres not enough seats the buses are over crowded. Or have 5 kids in them. Papers always in the drivers hands as they have no clue where they are going. Buses popping curbs with children on them. So dangerous. I have heard so many terrible stories in just 3 days.. Howard county needs to do better. This bus company needs to do better.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.