ComplaintsforThe Discovery House
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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
- Since in residential treatment they lock up your phone which is totally necessary. But when I got to use my phone with my counselor I immediately got a call from my insurance saying they have not received any billing or any confirmation that I was even there (at 3 weeks in). That was a totally shock. I had originally called for week straight trying to get in anywhere. I gave the "call center" my insurance, which they said I was in network ready to go and they could get me on a flight within the next couple of hours. Come to find out after talking with my insurance I was in deed not in network and was going to have to pay a certain amount based of their numbers. My insurance to this day still has no contact with anyone at TDH regarding my insurance and it's been over a month.Business response
01/25/2023
Upon review with our billing **:
***************** was in Detox level of care at our Discovery House location from 11/10/22 to 11/16/22, and then stepped down to Residential level of care from 11/17/22 to 12/1/22.
*The insurance claims for this period were billed to ****************** Blue Shield. Premera BCBS originally denied, but our billing ** has resubmitted and is awaiting appeal information.
*************** was in Partial Hospitalization Program level of care at our Discovery Transitions location from 12/1/22 to 12/4/22.
*The insurance claims for this period were billed with no authorization (as this policy does not require it for the lower levels of care). Premera BCBS reference number 223 460 000 441. Insurance paid these dates at the rate of $150 per day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.