Business ProfileforMagnolia Heating and Cooling, Inc.

The worst possible experience imaginable from this business. Where do I start. Got a complete new system new condenser and heat pump new copper pipes. The team that came in where extremely unprofessional in there work. My wall by the attic entrance was slightly damaged when lifting the heat pump and was kept a secret from me no one said a word, found out after when they left for the day I saw the hole in my wall and the 2 dents in the door molding frame. The next day they came to complete the install, the guy that replaced the air vents was completely careless and while removing the silicone that surrounded the vents with his utility knife he made several cuts into my ceiling and once again without saying a word and also left them uncentered and some not pushed in all the way. The ones in the attic where just as bad they left all there trash everywhere, brackets from the old unit still stuck to the 2x4 where they just cut them instead of removing them, the new air ducks had cut all throughout them and never bothered sealing them, the new copper pipe had a massive kink in it and was left that way, the old copper pipe was left hanging up there instead of being removed, certain brackets where free floating or strapped down not bolted, and the most dangerous thing was the old gas line from the original furnace was not capped properly, there was no pipe threading or sealant on the threads. All they did was literally cap it. All these mistakes were found by me two days later when I went up into the attic and also realized that Ive been leaking natural gas into my house for two days because the unprofessional work done. Just The catastrophe that couldve happened if I never went up there to check the work that was done having natural gas leak into your house, possibly poisoning my family or even having some kind of explosion, killing my family because of ignorance. I have pictures and video but dont see an area where I could upload them.

Hello *****, We are deeply sorry to hear about your terrible experience with our installation team. We want to express our sincere apologies for the lack of quality, care, and safety that you encountered during the installation of your new system. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take these issues very seriously, and immediate actions was taken in response to your report. Both the install crew lead and helper responsible for your installation have been terminated to ensure that such unprofessionalism and negligence do not occur in the ************ is absolutely unacceptable that you had to discover the damage and issues after they had left without any communication about it. We deeply regret the damage to your wall, door molding frame, ceiling, and other aspects of your installation. Your safety and satisfaction are our top priorities, and we failed to meet those standards in this instance. We also acknowledge the significant safety hazard you uncovered with the gas line. We are grateful that you took the initiative to inspect the work, as the consequences could have been dire. This is an area where we must absolutely excel, and we have fallen short in this regard.We would like we would like to thank you for the pictures and videos of the issues you encountered with us, and we will use this evidence to further train and educate to ensure that such lapses in our service do not happen again.It is because of caring customers like you that allow us to grow and become ************************. We are committed to making the necessary improvements and ensuring that all our customers receive the high-quality service they deserve.Once again, we apologize for the distressing experience you've had, and we are determined to make this right for you. Please do not hesitate to contact us directly at ************ if you have any further concerns or questions. Your satisfaction is of utmost importance to us.

Hello *****, We are deeply sorry to hear about your terrible experience with our installation team. We want to express our sincere apologies for the lack of quality, care, and safety that you encountered during the installation of your new system. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take these issues very seriously, and immediate actions was taken in response to your report. Both the install crew lead and helper responsible for your installation have been terminated to ensure that such unprofessionalism and negligence do not occur in the ********** is absolutely unacceptable that you had to discover the damage and issues after they had left without any communication about it. We deeply regret the damage to your wall, door molding frame, ceiling, and other aspects of your installation. Your safety and satisfaction are our top priorities, and we failed to meet those standards in this instance. We also acknowledge the significant safety hazard you uncovered with the gas line. We are grateful that you took the initiative to inspect the work, as the consequences could have been dire. This is an area where we must absolutely excel, and we have fallen short in this regard. We would like we would like to thank you for the pictures and videos of the issues you encountered with us, and we will use this evidence to further train and educate to ensure that such lapses in our service do not happen again. It is because of caring customers like you that allow us to grow and become ************************. We are committed to making the necessary improvements and ensuring that all our customers receive the high-quality service they deserve. Once again, we apologize for the distressing experience you've had, and we are determined to make this right for you. Please do not hesitate to contact us directly at ************ if you have any further concerns or questions. Your satisfaction is of utmost importance to us.Submitted: 01/02/2024