Business ProfileforInnerScope Hearing Technologies, Inc.

12/2/22 - Ordered online from hearingassist.com using debit card. Order #**** for $649.99 USD. Shipping document says I have 60 days to return for refund.12/9/22 - Received hearing aids via **** 1/11/23 - Called to request return authorization number as instructed by shipping document; was told I'd be called 1/13/23 - Called; they said would expedite since it's my 2nd call 1/20/23 - Called; they said they'd call me back 1/24/23 - Called and reached after-hours service; they said must call before 5 PM in HQ in **********. But it's only 4:20 PT now!1/25/23 - Husband called. Received return authorization number and instructions to ship the hearing aids back 2/2/23 - *** email confirmed delivery with signature at 12:06 PM local time 3/20/23 - Called; they said it takes ***** days to go through quality control before can issue refund 3/22/23 - ****** left voicemail saying the power charging base was missing and thus the return could not be be processed. I called back & left voicemail explaining there was no power charging base to begin with, only the case that recharges the hearing aids.7/5/23 - Husband called. They said to expect a call from corporate office shortly.10/19/23 - ** call received from corporate office. ** moneys refunded. Called and left voicemail to check status of refund of item returned in January 2023. Gave case ************** cell #.12/7/23 - ** communications or refunds received from HearingAssist. Filed complaint with IL ************************************************