ComplaintsforVerified Real Estate Leads
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
They offered me an extremely easy system to obtain real estate sellers leads, i am a license Realtor in *****, but what I received was completely hard to use and waste of time since most of their "leads" many were fake a or false. This Easy Seller Leads organization are a fraud and a BIG SCAM.. I requested my cancellation and the refund of my money after 2 days of receiving false leads and they have refused and kept my money. I can not afford to give my money away, please help me to get my funds as soon as possible.Thank you!Business response
09/06/2024
Hi ****, in our system we see that you signed up twice. Once on 3-23-2023 and in this account you never purchased a lead, nor were you charged anything. You cancelled your account on your own on 3-30-2023 and you never bought anything from us. The second signup was on 9-30-2023 again, in this account, you never purchased a lead, nor were you charged anything. This account is still pending creation because you never verified your phone number.
I sincerely hope you understand that you must have the wrong company. We are www.VerifiedRealEstateLeads.com - and you have never been charged a ***** from us. Please check your records carefully and if for some reason we are mistaken, our apoligies but we will need to see bank statements where you can prove our company charged you, and if that is the case we are happy to work with you to make it right.Please check your records carefully and let us know.
*********************
VerifiedRealEstateLeads.com
Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I canceled this account months ago. I July they charge me twice ****** x2. Please refund my money and cancel my subscription.Business response
08/24/2023
You created your account on 6/26/23, and the last charge was applied to your credit card on 7/3/23 7:48 AM EST. You have requested a refund and cancelled your account on 7/3/******* AM EST. The refund for both charges was issued on 7/12/23.Initial Complaint
07/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am a licensed real estate agent in *******. I was approached via email by ****** ***** with Vedex Real Estate offering a lead referral service. They were expanding to the ******* ******* market and were offer vetted and exclusive warm leads for home buyers and sellers. I entered into agreement with them on 5/6/2023 with a promise of 4-6 referrals leads per month. In June, since ***** seems unable to provide support I was promised, I requested a refund. Since then I have not had any emails or or phone messages returned. On 7/14/2023 I recieved my first lead and the contact information name did not match the name on the property. The contact for the home lives in ******, but the number was for a person in *******. The person that answered had no knowledge of the owner or the property that was being referred. Additonally, the other numbers were disconnected. I replied to the email sent to inform them that the listing contact was not correct and have not heard back from Vedex. I also reached out via phone to the support number and it goes directly to a busy signal. Lastly, I contacted my service Manager ****** ***** and have received no response. Here is their website and the promises and support they state they provide. *************************************. I am available with additional supporting documentation or to answer any questions.Business response
07/17/2023
Hello, our company is VerifiedRealEstateLeads.com. *********** vedex that you are referring to is not **. For one, we do not provide phone support to any agents, nor do we do outbound phone sales. We only use email and our internal support ticket system. Please take up your complaint with the proper company.
Thank you for your understanding.
*********************
VerifiedRealEstateLeads.comInitial Complaint
12/03/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company has absolutely no phone numbers to call. I have tried to reach out several times with no response. I want to cancel my account and get a refund of the unused money on my account. These leads are not verified and people have no idea why we are calling however ****% never answer their phone and supposedly they know we are going to call.Business response
04/18/2023
Hello ******,
We refunded your pending credit balance of $127 back to your credi card.
Best Regards,
VerifiedRealEstateLeads.com
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Contact Information
1420 E Roseville Pkwy Ste 140-328
Roseville, CA 95661-3078
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.