Business ProfileforHaney Door Service

We purchased the garage door in January 2023. We had several calls due to malfunction. Recently the garage door resisted opening, partial opening and closing. We made a service call. The gentleman that came out and diagnosed the problem. The track and hinges needed greasing. He did this for is and charged $200.00. We had not been given any maintenance information from the original installers. The second incident was about 3 weeks ago when **************, and in particular our address, went without power for 2 1/2 days. During those days the garage door would not nor could not open. Thus we called and spoke with ?****? who answers the phone. Upon telling him he set us up to be the first case and the gentleman arrived about 9:00. He walked over to the wall trigger and pressed it and the door opened. I said why didn't **** tell me to activate the back up battery. Also the back up battery failed hours later. I called once again and spoke with someone and was told that the battery should last 5 days or longer. It didn't. Also I was charged $149 for something that should have been told to me on the first call. Now I have a back up battery the evidently will only work once or twice. We have had several problems with this door since new. It is unfair for a business to operate with folks that seemingly do not know their job responsibilities.