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Find a Location

Niello Audi has 1 locations, listed below.

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    Business ProfileforNiello Audi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1990

    Years in Business: 61

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2350 Auburn Blvd, Sacramento, CA 95821-1756
    BBB File Opened:
    9/14/2012
    Years in Business:
    61
    Business Started:
    2/27/1963
    Business Started Locally:
    2/27/1963
    Business Incorporated:
    10/6/2005
    Accredited Since:
    5/1/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Charley Zink, Manager
    • Mr. Eric Wilson, Customer Contact
    • Mrs. Kristina Towle, Controller
    Contact Information

    Customer Contact

    • Mr. Charley Zink, Manager
    • Mr. Eric Wilson, Customer Contact
    • Mrs. Kristina Towle, Controller
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark L

    2 stars

    03/30/2023

    My 2020 Audi SQ5 was involved in a minor accident on August 4, 2022. I wanted to have the car repaired by a certified Audi repair facility in the ********** area. Niello **************** was the only option. I arranged to drop the car off on August 26, 2022. I've heard that there is only one person certified to do Audi repairs and they are busy. I've heard about lots of issues including waiting for parts. When I took the car there for repair, I expected a month or maybe 6 weeks of repair time. I had no idea this would turn in to a 7-month ordeal. I had a rental car for 1 month paid for by my insurance company. Otherwise, I've been completely without my vehicle. All this time paying for insurance expecting the repairs to be completed imminently. I've appealed for help with Niello Collision repeatedly (nice people but lots of excuses). I've talked to the general manager (sympathy but no help). I've talked to the Neillo Audi dealership service manager (sympathy but no help). I've talked to Audi of Northern ******* to request a buyback (declined to offer anything). All have been of no help. I could not even get a loaner car from anyone.I finally received my car back from repair on March 17, 2023. It was put into repair on August 26, 2022. I think Niello Collision was fully responsible for the car during this period. This was 203 days or approximately **** months of repair time. I maintain this is excessive and should have taken a month or so. The company did nothing to help until the 6th month when you finally provided a rental car. I filed a complaint with the BBB and we went back and forth. Again, Niello excused all their performance by blaming it on parts shortages. Only 2.5 month of the almost 7 months can be accounted for by the parts shortage. They did nothing to resolve this complaint. The Moral of this story is don't use Niello Collision unless you have months to spare.

    Local BBB

    BBB of Northeast California

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