Business ProfileforCalifornia Carpet

Like so many others I have had a horrible experience with California Carpets! I wish I had read the Yelp reviews before I did business with them. The salesman talked up "100% wool carpet" and it has been a nightmare since it was installed. For starters it sheds like crazy, even months after install. You have to use a very special expensive vacuum for the carpet which the salesman (****) NEVER told us. And now it's hard to believe but the carpet is damaged from a plastic chair cover we purchased to PROTECT the carpet! Believe it or not the plastic over the carpet created some sort of heat and condensation, so the carpet got wet and completely disintegrated. Who ever heard of wet carpet falling apart? And whoever heard of carpet not being treated so it can withstand some water? And no one EVER told us not to put a plastic chair cover on the carpet. We were trying to protect it from rolling chairs and now it's ruined! I believe the carpet that was installed was rotted, its barely over a year old.California Carpet took no responsibility. After several complaints they came to our house, took a few pictures and said they would submit a claim with the manufacturer because they are not responsible. They only "install and sell" the carpet but then act like they are not responsible! I kept asking for the status of the claim and they finally got back to me and said simply "claim denied"! I then asked how can I get the carpet repaired because I certainly can't live with this and they have never **********'s so clear that they completely rip off the customers and don't care a bit about customer satisfaction. I spent thousands of dollars and within a year the carpet is ruined in 2 rooms from a simple plastic cover for rolling chairs. The product was defective when installed. Rotten carpet, horrible customer service.