Business ProfileforCalifornia Closets

I used the contact form to get a consultation. *********************** came out on Tuesday Oct 25. She promised the quote by ******. The following week I left 2 message at the company. Still nothing. I posted on Yelp and got a reply from ************ and by her name it says "owner." **** is not the owner, it turns out, but she says she will have Karter call me. No call. I reply to **** and she says a Sales Manager will call me. Anyway, Wednesday the 2nd, I get a docusign contract. I have now spoken to ****** and also *****************************, the Sales Lead for **************** ***** and ****** apologize and tell me this is not how they do business. Karter forgot to leave a card and sent the contract to the wrong email. I tell them I am losing faith in California Closets, but say I will sign a contact if they can make any concession for my bad experience. I actually said "eat some margin to retain a customer." To this, they say they will review my deal. ****** promises to call me at 10am the following day. I wait until 4pm and message her. I get an email from ***** saying that we already got a 5% savings for being a repeat customer but she could add some hooks. That was insulting. I texted and tried to call both ***** and ******. Then I waited 2 hours for a reply. Nothing, so I post my full experience here so that others do not have to deal with this. Then I get on the **** site to check their license #******. Turns out Karter is not listed under that license as personnel or as a salesperson. Go figure. Call Classy Closets and save yourself the hassle.