Business ProfileforDapper Boi Inc

This brand makes great clothes that include larger sizes for women who dress like a tomboy. It is a unique business model. I think what they do is gather orders (they take the full amount of money when you place the order) and once they've hit a certain threshold, they go into production thereby eliminating the need to have inventory (money) sitting on a shelf. It has required some forethought as a customer because if you order something in spring you will get it a few months later when the seasons may have shifted. This year I received a partial shipment of an order that I placed in April and, 8 months later I have not received the rest of that order which I paid for in full back in April. When I email them I am sent a link to click on to see shipping updates. The link leads me to sign in and look at my order status page where there is no info. They claimed that they had sent an email update back in October. I searched and did not find any email, so they re-sent it to me. The email was just a long letter about how they are struggling and thanking customers for their patience. They have stopped answering my emails. I have seen other customers leaving comments on the Dapper Boi Instagram page complaining about not receiving orders after waiting for **** months and we have all paid in full. I know they probably struggled through covid and I hope they stay in business because I really like their clothes but clearly they are in the red and customers are not happy.