Business ProfileforIGOE Administrative Services

Through my employer, I have had a Flexible Spending Account with **** since July 2022. $484.45 should have carried over from the ********* plan year into the ********* plan year. This did not happen. I contacted **** by phone and in writing in December 2023 to try to fix the error. Receiving no response, I tried to work through my employer's HR **** who ***orted back:"There is still a balance of $484.45 remaining in the previous plan that didnt carryover since the maximum is $570. Unfortunately, the last day to submit claims against this amount for expenses incurred during the plan year was 9/30/23."I noticed that all of the transactions that exhausted the carryover had service dates before the runout of 9/30/23 so ****** could have submitted claims instead of using the card so that the funds were pulled from the previous plan year instead of the carryover."So the issue was a TECHNICALITY. **** does not dispute that the $484.45 was within the carryover limit of $570, and therefore the $484.45 should have carried over from the ********* plan year into the ********* plan year. Apparently, using my benefits card in July 2023 automatically triggered funds to be pulled from the new plan year - invalidating the available funds from the previous plan year that should have carried over. No instructions from **** explained that this would happen until my HR *** reached out to them for an explanation.Since then, **** has expressed (through my HR *** in January 2024) that they can make "a one-time exception" for their gaffe, and refund me the $484.45. Unfortunately I have yet to see these funds. Negotiation through my HR *** has stalled, and consequently I am seeking help from the Better Business Bureau.