Business ProfileforHodge Products Inc

Our nonprofit organization, *************************, formerly known as *******************************, got in contact with Hodge Products Inc, to purchase 308 combination trigger gun locks and 48 cable gun locks totaling ******** including shipping costs. We received an invoice on February 27, 2024. Our check that was sent to Hodge Products Inc, was cashed in on March 21, 2024. I received a confirmation email on March 20, 2024, from a sales associate saying our check was received and our order would be shipped and delivered in 4-6 weeks. I checked in on April 23, 2024 and was told that the order was delayed and was now placed on an expediting list with Master Lock and now was expected to be shipped and delivered "mid-late May." This continued to occur several times, checking in May 28, 2024-was told it will arrive "late early-mid July" claiming it should not go past July. Again checking in July 30, 2024-was told estimated ship date is "by the end of August". At this point, the program we were hoping to use the gun locks for was starting in September and I spoke with a representative on the phone and they explained that they did not have the Master Lock products that they sold to us and were waiting for their arrival. I requested a cancelation and a refund for our order and had to call multiple times during the first week of August to finally receive an email confirmation of the cancellation on August 13, 2024 claiming the refund process should take 2-3 business days and a check will be issued back to us. It has been 6 weeks and we have not received a refund of the $******** that was paid. I called and spoke to an associate and they did not have an update on the refund and I was told I will receive an email soon with more information, which I have been told before and not received anything. It does not appear as though Hodge Products, **** has tried to resolve the problem.