ComplaintsforZebit Inc
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Complaint Details
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Initial Complaint
10/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have not honored there points promise to me and I lost $150 worth of hard earned points that were coming to me because of my money spent on there websiteInitial Complaint
08/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My wife received an email from January ********** stating they were trying to collect a bill for Zebit We have never heard of Zebit and every thing on the web says their web site has been down for months. Is this a scam of some kind? Any help you can give us will be appreciated.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a collection letter from a company named January. Ive never dealt with the company ZEBIT but its telling me that I have a debt $120. The company does not answer and January ** horrific to deal with. Nobody can answer any questions. They want my Social Security number and Im refusing they should be able to prove who they are not who I am. I want this communication to stop, and if they claim I own money, I want proof. They need to prove to me, not I to them.Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I recently became aware that my account was still owed. I have been trying to log on to pay the rest. Everytime I try to logon it will not go any further and let me. Why is this happening?Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a 55 inch ** from Zebit on September 6, 2023. The ** arrived damaged, with a large crack in the screen. I reached out to the company via email (can't call them for some reason), 3 days later, telling them the ** was damaged and that I would like a refund of my down payment. I have emailed them 3 times and have received no response from anyone at the company. I'm asking for my down payment to be refunded. I just want a refund and for the company to be responsive to their customers.Initial Complaint
04/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased these items from Zebit for our Vacation in April. I received everything except the actual ***'s Crab Shack ecertificate, it came across with the name but no barcode for the restaurant to scan. The ******************* certificate came across just fine. I have contacted the company waited months for them to tell be they no longer sell ecertificates and can't resend my ecertificate. I wanted this to be my last resort, but honestly thought I could take care of it, because I have had no problems with this company before. I just want a refund or my ecertificate.Initial Complaint
03/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
It's been almost 6 months. And it still continues to say on the web that the financial platform is still under maintenance. They always give the same response to all emails:"Hello, Thank you for your email. Financing has been temporarily paused while we are addressing matters with our Platform. This is not related to your account status. At this time, we do not have a timeframe as to when this issue will be resolved. We apologize for any inconvenience this may have cause."Business response
03/25/2024
Unfortunately, we currently do not have an update regarding access to our platform. We apologize for the disappointment.Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an issue with my payments on my account, and it was passed to a third party (**********).I was willing to pay the collection company, however I noticed the balance was higher than expected so I asked for a verification of the debt amount before setting up a plan.They then came back to me weeks later and told me they were no longer handling the account and to contact Zebit as they have it again. I did this via email but have received no response.I am looking for a way to make payments towards the account.Business response
03/25/2024
We have responded to the customer with the amount owed and explanation, which was the correct amount forwarded to ***********. Due to the customer disputing the amount and stating that it was paid off, *********** has sent the account back to us. We have verified with the customer that they are still unable to log in to pay and are working with our IT Team so the customer has access to make payments.Initial Complaint
02/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been using Zebit for a few years and have been a very loyal customer. Ive never missed a payment or had any issue. For the past 6 months or more, I cannot purchase anything. Not through financing or just a regular purchase. *** reached out many times to see if the company is out of business and get no response. The website and app are still active, but theyve seemingly disappeared. I feel that long time customers deserve some level of communication at the very least.Business response
03/07/2024
Hello *********,
On 10/27/23 we responded to the last email that was sent to us. Financing has been temporarily paused while we are addressing matters with our Platform. Your account is active. This is not a reflection of your account. At this time, we do not have a timeframe as to when this issue will be resolved. We apologize for any disappointment this may have cause.
Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Royal Carribean Gift card. I am unable to locate in email and have requested on numerous occasions to have them resend and have not been able to reach anyone via email. I have sent upwards of 13 emails requesting it be sent. To resolve issue I just would like resent. Order number for item is ********* and email associated with account is ***********************Business response
02/06/2024
Thank you for contacting Zebit. We have previously responded to the email associated with your Zebit account emailing you a copy of your eCertificate.
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Contact Information
9920 Pacific Blvd Suite 150 PMB #5733
San Diego, CA 92121
Customer Complaints Summary
105 total complaints in the last 3 years.
18 complaints closed in the last 12 months.