ComplaintsforZebit Inc
Online Retailer
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had been making payments on my Chromebook consistently. I could understand if I never paid on it at all but that wasn't the case This was my first and ONLY purchase on zebit ever. I had financial issues at some point and it was either pay my rent or pay zebit. They shut my account down for non payment even though I notified them by phone that I was financially in a tough spot. I contacted them about my account and they simply stated they wouldn't reinstate my account at all for one single occurrence completely outside of my control. They really don't care or consider any thing.Business response
01/16/2024
The customer's account is written off to a third party. We are unable to reinstate your account due to your account going to collections. I understand the amount that was past due. Customers are given plenty of opportunity to make payments in a timely manner. Zebit also sends payment reminders on a regular basis. Once an account has an invoice in default for 90 days or more, Zebit will send the account to a third-party collection agency. This process is followed for all accounts. We understand that decisions like this are disappointing for customers, but the decision cannot be changed.Initial Complaint
12/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My last order was fully paid off on December 4 of 2023. Ever since after that, it says the sites under maintenance and no orders can be put through to be paid in full or financed. I received a vague email in response, but I would like a definite answer as to when this problem will be fixed and I can place orders. Its been almost a year.Business response
01/05/2024
Financing has been temporarily paused while we are addressing matters with our Platform. This is not a reflection of your account. At this time, we do not have a timeframe as to when this issue will be resolved.Customer response
01/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
12/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been unable to make any purchases using Zebit. I am unsure about whats going on with the company if they are going out of business since there is no information. I feel they are not being honest to their customers. If they are going out of business please let the customers know. First the ecertificates were unavailable now you you cant make purchases since it says site is under maintenance for over 5 months.Business response
12/20/2023
Thank you for contacting us. We understand your frustration and have previously responded to the email you sent us advising that financing has been temporarily paused while we are addressing matters with our Platform. Please note this is not related to your account.
Please respond back to the email if you have any additional questions or concerns.Initial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The company has a statement that they will provide transparency to their customers and at this point that is a false statement and should be removed. The company is clearly going out of business and using vague legal statements in order to avoid the issue. I have rewards that will clearly never be able to be used so providing transparency of the company direction before those benefits could no longer be used would have been appreciated. Just make a factual statement about the company in order to honor what can be addressed as a legally binding statement on your site. The website hasn't even been updated or modified in months. Please stop hiding behind legal statements and make a true statement for those of us that used this company faithfully. Your company says transparency so please honor your own mission statement towards your customers is all I ask.Initial Complaint
11/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
All of my purchases have been paid off. When I go to cart to order something it says cant complete under maintenance. Its been like this for awhile now. When will it finally be over? Its the holiday season already!Business response
11/06/2023
Thank you for contacting Zebit. Financing has been temporarily paused while we are addressing matters with our Platform. This is not a reflection or related to your account. Should you have any additional questions, please email ******************************* and we would be happy to assist.Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ive emailed zebit several times about a broken bike I ordered asked for a replacement and no responseBusiness response
11/01/2023
Thank you for contacting us regarding your order. We are so sorry to hear about the experience youve had. An agent has been in touch with you via email informing you of the resolution. If you have any additional questions, please dont hesitate to respond to our email. Thank you.Initial Complaint
10/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have not received an advertisement email from Zebit since mid September. I did not think this was an issue until I went to login to my account and realized I was not getting my two step authorization emails either. Nothing has changed in my email to block these emails (jsj****@c****r.com). They are not going to spam or junk. Without my code, I cannot enter the site. I cannot call and speak to anyone which is annoying. And I have been waiting days to receive and email back and I doubt I will get one. I have a good amount of funds to use in my account and no cannot access it.Business response
10/25/2023
We were unable to locate an account with the email provided. Please email us at ******************************* from the email associated with your Zebit account. Thank you.Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been a loyal customer to Zebit for years. First, the ecertificates went away. Now, no orders can be placed. I have always used Zebit to help with purchasing Christmas and birthday gifts. I feel as though you guys are going out of business and just not informing your customers in order to collect all payments. If not, please provide us with the opportunity to continue shopping.Business response
10/20/2023
Thank you for contacting us regarding your concern and we apologize for the frustration this has caused. Financing has been temporarily paused while we are addressing matters with our Platform.
Please know that any balance owed is for orders that were placed and delivered. Should you have any additional questions, please feel free to email us at help@zebit.com. Thank you.Customer response
10/20/2023
That response is very vague. I have been a very loyal customer for some time. I feel as though your customers need a more thorough explanation as to why financing has not paused, but in fact ceased. The holidays are coming up and I know that customers including myself rely on this company to do our Christmas shopping. Could you please give me a more clear answer as to when I can anticipate being allowed to buy from your site again?Initial Complaint
10/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi, I attempted to make a purchase through my account and found out that it's been frozen. All of my purchases are paid in full and my last purchase was in 11/10/2022. I've been trying to find out what's going on but to no avail.Business response
10/20/2023
Thank you for your email. An agent responded to an email sent on 7/25/23 regarding the status of your account. Thank you for reaching back out. Zebit’s Registration Agreement explains that each purchase made from Zebit is a separate extension of closed-end credit subject to internal underwriting policies. It also states that granting of any credit during registration is not a guarantee that credit will be granted with an attempt to purchase is made. An agent has been in contact with you via email and has provided additional details regarding your concerns. We apologize for any frustration this decision has caused.Customer response
10/20/2023
My last purchase was completed in 2022. It's been almost a year since I've purchased and completed every order on my account. It doesn't seem fair that my account is "frozen" and I can't purchase items and there's a generic answer of underwriting. On some of the complaints it says that frozen accounts are reviewed but mine is just, "sorry, your account can't be unfrozen better luck next time." All of my orders are paid in full.Business response
10/27/2023
Zebit’s Registration Agreement explains that the granting of any credit during registration is not a guarantee that credit will be granted when an attempt to purchase is made as each purchase is a separate extension of closed-end credit subject to internal underwriting policies. We apologize for the disappointment this has caused. Should you have any additional questions, please email us at help@zebit.comy here...Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an account with ********************. Recently I selected a couple items to purchase. When I went to check out, a message appeared stating that the site is under maintenance. It has been saying this for several days now. What is the problem? My account was paid in full, so that is not the problem.Business response
10/20/2023
Thank you for contacting us regarding the site under maintenance. Financing has been temporarily paused while we are addressing matters with our Platform. This is not a a reflection of your account. On 10/15/23 we responded to your email that was sent to *******************************. If you have further questions, please respond to that email.
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Contact Information
9920 Pacific Blvd Suite 150 PMB #5733
San Diego, CA 92121
Customer Complaints Summary
105 total complaints in the last 3 years.
18 complaints closed in the last 12 months.