ComplaintsforPacifica Companies

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved out on the 31st December 2023. Was told to provide my new address to get my deposit back. As of 14th of August I havent.By Florida law I should have been informed if they changed their minds within 30 Days. Every time I call the leasing office, when Im finally able to go through I get told that they have forwarded the approval and their finance **** just needs to issue the check.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  . Absolutely unprofessional! 3pm the day before my lease starts (7/6/24) and my move in was to commence, I get a email from *************************** (property manager) stating that the flooring in a bedroom wasnt finished so wed have to resign a new lease for the next weekend (7 days) (7/12/24). I immediately told her that it wasnt feasible nor possible being that all my belongings were already loaded on a rented truck! And I cleared out and closed my rented storage unit! And not to mention I have no other place of residency for the next 7 days! After hours of negotiating via email, we were able to work out that the realtor ( licensed under the same company Pacifica) could meet us in the morning to give us the keys! Upon arriving in the morning with the truck with my belongings. I meet with the realtor for a walkthrough/inspection.. to find out that it wasnt ONE rooms flooring that hasnt been done as stated by the property manager, BUT THE ENTIRE HOUSES flooring hasnt been replaced.. carpet with drywall and paint all throughout the houses carpet. Non functioning light fixtures, damaged drawers in the bathroom. Provided us with broken garage door clickers etc... after the walkthrough I came to the realization that none of my belongings on the truck can go in the house. Being that the whole houses floor has to be ripped up and replaced..everything on a 26ft box truck had to be stacked in the garage promptly to fit..before the realtor left he had me sign a move in inspection form stating all the damages to be fixed including the flooring that was highlighted to be replaced by 7/10/24 TODAY. We have sent email after email to the property manager day after day with no reply until earlier today stating that they are waiting on the owners approval to start the carpet replacement ( approaching a week) of my wife, 3 year old daughter and I sleeping ,eating and living on these filthy floors with no idea of when replacement of carpet will be. Terrible way of conducting business!

  Business response

  07/19/2024

  We have thoroughly read and discussed this complaint at length. Although we have sympathy for this family and their experience here, we can report that the work was completed on 7/12/24. Unfortunately, we cannot comply with a pro-rate rent request as we advised the renter beforehand that the some of the flooring was not ready. They chose to move in anyway, knowing the status of the property. We hope that they are enjoying their place now and we consider the matter closed. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The manager of my apartment is sending threatening letters and making slanderous accusations after I inquired about a repair issue that went unanswered to this date. They insist that they will not do repair unless they can enter when they want to without notice to me in at least a 12 hr time frame before coming. They have came on 4 occasions without notice and threaten eviction if they are not allowed in. They insist I don't need to let them in that they can enter on their own cause they own the units therefore leaving me without the privacy and enjoyment of the property I am renting and no issue with late or back rent.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stayed at the ********************** in **************** This management company refused to fix anything. Left us without water, air conditioning and the toilet was broken . Rats and roaches . They refuse to get anything fix and their manager would never act on anything.

  Business response

  06/17/2024

  While we are sympathetic to all tenant concerns, this complaint falls under the category of lack of family communication, and what we as a property management company can legally do with regard to lease agreements. ****************** was unaware that the monthly rent for the apartment in question had not been paid since October 2023 because his son and daughter lived on the premises. We do not know what was discussed between family members, but we understand that the eviction notice came as a surprise to ******************. Furthermore, during the time when his children lived there, they would not allow maintenance workers into their apartment to fix anything. Even when the maintenance person was there because of a work order that had been submitted to the office by the family. The eviction notice falls legally within our rights under the lease agreement, so we are not able to offer ****************** any financial relief and consider this matter to be closed. We do wish ****************** well.

  Customer response

  06/17/2024

  I reject their response. The management team never provided me a bill and I didnt have any access to the rental porlay because they locked me out . I provide the manager my email and address and there hasnt been any communication as it relates to billing. This information was sent to a collection agency without an opportunity to resolve.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I moved into this community I paid a deposit of $1930. I have since transferred into a different unit and was advised my deposit would be credited to my new unit in the amount of $1770. I was then told after this was sent to me in writing that additional Monies were being deducted in the amounts of $25 additional dollars and $340 to re carpet the floor in one of the bedrooms due to a tiny line stain on the carpet. I was able to visit the prior unit only discover that, not only was there no carpet in the unit, the entire flooring had been replaced in the whole unit to a uniformed floor. I sent an email to the proper manager with my concern as to her deducting additional monies from my deposit for carpet that doesnt exist since May 8, 2024 and have been completely ignored. I even asked for a copy of the invoice for the contractor that was completing the re carpeting of the floor in the one bedroom and was provided with a bulk invoice for what I now I understand is for the grey hardwood floors that are now in the unit and was told she couldnt provide a copy of an invoice for the single room itself. Not only did she take an additional $340 out of my deposit to re carpet the floor in one bedroom she also charged me an additional $35 for cleaning of the shower grout and was told it would be an additional $25. I have attempted to find resolve however Im being ignored.

  Business response

  06/17/2024

  Hello *****,
  
  
  Sorry for the confusion, I thought this was sent to you already. Our move out process is to include the move out statement which itemizes what you have been charged for.  In regards to the repairs and carpet replacement I'm not able to provide the actual invoice specifically id We clean, paint, change flooring as needed in flipping the apartment and this includes any damages and repairs to be done. I've enclosed all invoices pertaining to the work that was done in your apartment and as you can see, we are paying to bulk of this. 
  
  
  I myself walked the apartment and the carpet in one of the bedrooms was damaged (stained) therefore you were charged for that, the tiling in the bathroom had to be regrouted part of cleaning. 

  Even though we changed out carpet and add flooring resident did damage the previous carpet and was charged for what would have been the cost to change the carpet. Yes, instead of carpet we did add flooring due to change of ownership requirement. 

  Please note this resident transferred within the community and is constantly going to the old unit to see what was replaced with is unacceptable. 

  
  

  Customer response

  06/21/2024

  I have included photos on the 4 of 5 different floors that were inside the unit. I was originally told that I would be transferred $1770 of the $1930 deposit that was originally paid, *********************. As mentioned in our correspondence YOU confirmed the additional charge would be for damaging of the carpet in one bedroom which have clearly have been repaired by a carpet cleaning company. Instead you opted to charge me for a floor that doesnt exist carpet  (to redo the flooring in one of the bedrooms due to the carpet being damaged) and provided me a bulk statement of what was supposed to be for carpeting of the flooring in ONE ROOM. The entire flooring was replaced to a solid uniform floor throughout the unit. And furthermore, the statement that was made that I continue to go the unit to see what work was done is FALSE. I went the unit to get my mail from the current tenant which I explained to you and noticed that the entire floor had been done over. ******* is a disgusting person and lacks professionalism and integrity. I have attached also a photo of the damaged carpet that could have been cleaned by a carpet company. Instead entire floor was pulled up and I was charged to assist in paying for a new, uniformed floor throughout the unit. 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  *Cockroaches *Leaks in apartments *No Heat in the winter *The doctor wrote a letter stating that it was not a safe environment for the elderly and that I needed to move immediately. *Now they will not return my deposit and there is no one that will return my call. I cannot get ahold of the regional manager *****************************. *The balconies are not safe they have been condemned and the residents can't even use them.

  Business response

  06/18/2024

  As with all tenant communication, we value feedback and we want to make sure that every tenant feels that we have fully addressed their concerns. As a result of this complaint, we conducted a thorough file review, especially since a large financial request was made. Here is the information that we found relevant to Ms. ********* complaint.
  
  There were ongoing monthly pest control services provided for the tenant. We consider this effort a success as we have not had pest control complaints by the new tenant.
  A structural engineer was engaged to evaluate and replace all balconies deemed unsafe in the complex. It is an ongoing project.
  Our records show that **************************** security deposit for unit 39 was $250. She received $128.68 as a deposit refund. This was calculated by taking the deposit amount of $250, minus a balance due on move out of $59.66, rent due through 4-1 of $55.83 and Utilities due through 4-1 of $5.83
  
  According to these records, we believe that there is nothing more that needs to be resolved and we consider this matter closed. We realize that this may not be a satisfactory response for ********************. If this is the case, we would ask that she to provide proof that we have any further issues to discuss. She may do so by writing to the Regional Manager, *****************************, at **************************************************
  

  Customer response

  06/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I lived at ********************** and Homes from 4/13/23-4/12/24 and emailed and called Pacifica Management SD which is playa vista. Corporate office to retrieve my security deposit of $1994.00 its been over 30 days . Pacifica Management will not answer their ph or return my emails by law they had 30 days to send me my security deposit. I have had the unit inspected by playa vista everything was good and left the apt in immaculate condition. Im not the only tenant complaining about not receiving security deposits back it states it here on bbb and in reviews as a tenant we have to pay security deposit when we move immediately dont know why it takes 30 days or more to get it back ??? Even called the Pacifica senior living care to see if they could reach out to the *** of the company being that Im a senior citizen myself they sent 2 emails and not a return email for them and I spoke with the manager of the lining senior facility Pacifica but nothing again!

  Business response

  06/14/2024

  Thank you for the opportunity to research this complaint. Our accounting division tells us that refund check #**** was issued on 06/04/24 and was most likely mailed on the same day. Therefore, we consider this matter as resolved.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Meridian in ***********************, ** is operated by Pacifica. My husband died ******* 4th, his room; #*** was cleared and released with no damage. ***************************** confirmed my remaining funds for ******* would be refunded within 45 days of the final walk through on ******* 6, 2024. To date I have not received any funds. My numerous phone calls and texts are ignored. I received one call back from ***************************** who advised me she is no longer with Pacifica. She was to forward my concern to new guy ***********************. I have also left messages for him to call me. I paid $3050.00 check #*** on 31 Dec2023.He died ******* 4, 2024 Apt. #*** was vacated on Jan 6, 2024 I expected a return of $2459.67 no later than February 20,2024. It is now April 14,2924.

  Business response

  04/16/2024

  We are very sorry that your husband has passed away. We will use the information that you provided to find out the status of your refund. 

  Customer response

  04/17/2024

  I want to keep this case open until my complaint has been resolved.  

   

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented a property between 2015 and 2017. I have never received any mail, email or calls from the property management about debt. Bow i seeking for help to remove immediately a write-off from my rental history which looks like scam because there qas no advice whatsoever. They need to correct my rental history as soon as possible.

  Business response

  03/08/2024

  We researched this complaint but we did not find this person in our system. So there is nothing more that we can do at this point. Can this person tell us the location and address of the rental property in question?

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Leased apartment ******************************* which is owned by Pacifica Co.. I moved out in November and i have never received my deposit refund. I contacted office in ****** and was told the check was cut on 12/21/23 and i should receive by feb 7, ****. I have contacted the ****** office numerous times and was given corporate office in CA (Pacifica and no one will return my calls. I have now contacted an attorney since a deposit should be returned within 30 days according to ***** law

  Business response

  02/21/2024

  We are pleased to report that check #**** was approved on 2/20/24 and will be mailed to ******************* today, 2/21/24. We are truly sorry for any inconveniences caused. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩