ComplaintsforPacifica Companies

• Initial Complaint

  02/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I relocated to ** and was about 20 Miles to the border of the state. One day prior to my move in day and *************** ************* ** a Pacifica ******************* advised that my apartment was not ready. They offered a different apartment and originally stated that there was a price difference I refused to pay. They agreed to keep to it the same. I moved in and the apartment was filthy. I had to clean the entire unit. I called the office and had her come look. I was advised that I was getting a credit for this. I requested maintenance consistently over two months and it took that long to get a toilet fixed. No smoke detector in the unit. I have email chains after email chains of this and submitted through the portal. I have photos of the unit moving in and moving out. Maintenance just showed up one day with no notification to fix the toilet was trying to get in when i was coming home from lunch. My son was home during all of this. I decided to vacate the premises turned in my key due to their refusal to provide maintenance and to bring the property up to code. Moved out 11-9 they sent me straight to collections ***** without proper notification of a 30 day notice. The amount they are trying to collect is more than the 9 days of tenancy. They have impacted my credit and caused irreparable damage causing me to be nearly homeless. They kept my deposit.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  my Name Is ********************** I lived in ************************ Apt G-206 Im writing this letter because I finally recieved my security deposit after waiting almost 5 months and when I did received it I didnt get my full amount. I only received a payment of $248.77 when it was supposed to be a amount of $500. I spoke with the apartment manager about this over in willow ****** apartments and she told me Ill only be receiving $248.77 because I have a past balance due for utilities of $251.23. I told her that this has already been paid in full I paid this back in November, when the utilities company sent me a letter stating what I had owed. I have proof and receipts that I have paid my past utilities bill which was sent over to the manager and she still didnt believe me. If you guys can just call and see for yourself as well that I did pay this debt the number is ************. You guys owe me a amount of $251.23.

  Business response

  02/19/2024

  I apologize for the inconvenience. I'm working on getting this resolved asap.  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hotel stay with Pacifica *********** located at ********************** Pacifica ** ***** Room **** We checked into this hotel, the bathroom wall above the shower was infested with black mold. The light in the bathroom didn't work, we had to use our flashlight on phone. When we complained to the concierge they advised the room was not supposed to be rented due to maintenance issues. We were offered a 10% for the lights issue and nothing about the black mold issue. They did offer to change rooms which we did after the first night. I'm back home in ******* and have been congested ever since we stayed in that hotel. We are requesting a full refund from the hotel. I have already filed a complaint with the ************ They will be investigating this black mold issue and safety concerns of the lights not working. I will also be contacting the Attorney General.

  Business response

  02/14/2024

  I'm afraid you have sent the complaint to the wrong company. Your complaint was sent to Pacifica Companies in *********. Neither Pacifica Companies nor it's subsidiary Pacifica Host Hotels, owns or operates or has ever owned or operated the Pacifica *********** in Pacifica, CA . I'm afraid we are unable to assist on this complaint. Please remove Pacifica Companies from this complaint. Thank you

  Customer response

  02/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Abbie Good
  
   
  

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved out of ************************ in ***** ** on 9/29, i am still waiting on my security deposit refund. I have called corporate numerous of times and no one answers the phone. I have tried contacting them VIA email and get no response. This is ridiculous i need someone to contact me asap my phone number is ************, my email is ****************************

  Business response

  01/16/2024

  The deposit refund has been processed for Glory ********. She will be receiving her refund less the final utility charges. 

  Customer response

  01/16/2024

  my refund amount is $530. What is the amount thats being sent to me? 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I still have not received my security deposit, 120 days later...I had a lease with a Pacifica Property Management Group property called *************** in **************, *******. My lease ended 07/31/2022 and I have still not received my security deposit nor received anything in writing indicating there were any damages or deductions from my security deposit. I've tried calling them countless times, finally around October 15th, I was able to reach the new property manager. I explained the situation and she ultimately gave me the corporate number to follow up because "all security deposit checks are issued by corporate". I spoke with someone from corporate and they said they would follow up and email me. I haven't received any emails, phone calls, and still have not received my security deposit. They are unreachable, unresponsive, and incredibly unhelpful.

  Business response

  12/20/2023

  Official Pacifica Residential Response to BBB complaint:
  Hello *****! Thank you for taking the time to raise this concern and express your experiences with our company. On behalf of the Mandalay team, Id like to apologize for the inconvenience and inconsistent communication that youve faced regarding the resolution of this. If you could, please email ******************* and I will ensure that your message gets delivered to the appropriate parties. Ill do my best to get you as response as soon as possible, but with respect to the holidays, communication may be a little delayed. Despite this, I am committed to helping resolve this issue. Furthermore, if youd like to speak with me directly, please feel free to call my office at ********************. Again, I sincerely apologize for this experience, but I want to assure you that well work to get this resolved. Have a happy holidays and please feel free to reach out via the information above.
  
  Sincerely, 
  *******************************
  Digital Marketing Director

• Initial Complaint

  01/04/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Unable to sell my condominium unit located: ************************** ******************* ************************* #C100.Have had two offers but both cancelled when they could not get findancing due to Pacific Companies, LLC, who owns 21 units in the complex and are in arrears on *************** in the amount of $24,000+ and increasing at a rate of $6,405 per month ($305 Association fee per unit, per month).Have tried unsuccessfully to work with Pacifica Companies but just get the "run-around".. Corporate HQ is located in ********* ************.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I resigned my lease with Pacifica Arbor Lakes LLC for a 7 month term on May 14,2022. On May 25,2022 I put in my 1st work order for a leak happening in my bathroom saying. "The roof is leaking bad and I don't know how long its been going on. I need someone to come fix it because its coming from the vent in my bathroom and I think the ceiling might cave." On 5/26/22 I was told the work order was com. was not satisfied because no one came to my apartment to fix anything. Nor has anyone called me back after the voice messages or the other work orders I put in. The mold is a huge issue because I am asthmatic. I had a ceiling/roofing company come out and they have deemed the bath hazards and said this dwelling was deemed unsafe for living. I have tried to bring the paper work by the leasing office and no one is there during the office hours posted. I tried calling and leaving messages and still no contact. Email is the only contact I get after placing a work order. It's very unprofessional to neglect tenants when the living arrangements are detrimental to my health.

  Business response

  11/29/2022

  This resident has in fact submitted Service Requests, however over multiple attempts to gain access our Team was denied entry to unit (the resident in fact, called the Police on our staff due to entering the unit without her being home).  This resident is on Notice to Vacate to move out on Nov 30^th.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a resident of one of the privately-owned at **************, a multifamily residential community in ***********, **, that is owned and managed by Pacifica S.D. Management LP. After residing in this community for over a year, I have become increasingly frustrated by the disregard and lack of care that the Pacifica management has for Magnolia Place and its tenants. For all intents and purposes, Pacifica S.D. has complete control over the operation and management of the premises. Its subsidiary, Pacifica Magnolia LLC, owns and rents all of the non-condo units at Magnolia Place. In addition, key members of the Magnolia Place Townhome ************************ the association representing the owners of the condos located in Magnolia Place, are employed by Pacifica (specifically, *********************************** and VP ********************************). I had repeatedly attempted to contact Pacifica S.D. to request a repair of the dent in the outside wall of my condo unit, to ask about installing recycling bins in the mail room area, which has a heavy flow of recyclable paper products, to complain about the frequently unsanitary state of the trash collection area, and to inquire about the possibility of extending the Leasing Office's hours of operation to enable tenants to access the gym and office area for longer periods of time. Despite speaking with ******, the manager at Magnolia Place, and emailing and calling S.D. Pacifica's corporate office in **********, I have yet to receive any response.

  Business response

  10/22/2022

  To whom it may concern:

   

  In response to the attached complaint ID: ******** filed by *********************** 10/15/2022:

   

  This is the first time I am hearing of this complaint through the BBB. I did speak, a few months ago in the office, with this resident (home owner not Pacifica resident) regarding the possibility of getting recycling bins near our mailboxes. When contacting the recycling company, WCA, I was informed that this would be considered a second pick up for our location and would add over $200 per month for one bin to be placed. We considered manually moving one bin to that area, but were informed if it was not back to its designated location at pick up, there could be a fee for replacement of the "missing" bin. Any changes like this must be discussed with the **** and can be addressed at the next scheduled meeting.
  
  We do not have any open or closed work orders where the resident put in an *** work order, and myself and my staff are unaware of the "dent" she is speaking of. Once a work order has been completed by the resident/home owner, we can assess the dent and confirm if this is the responsibility of the *** or the resident.
  
  The compactor area is kept clean by myself (checking and picking up at arrival most days), our team (whom even goes as far as to pressure wash the area when the compactor is picked up), and our trash valet vendor also goes above and beyond their contract to keep it as orderly as possible and provide bulk item haul offs as necessary.
  
  The last thing mentioned was the hours of operation. Our office is currently open six days (Mon-Sat) a week from 8:30 am. to 5:30 pm, and the gym is 24/7.

   

  Thank you,

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ***************************** a law-abiding citizen of ******* residing at *********************************************************************************** Alta Mar ******************* On 7/27/2022 I entered into a lease agreement with Pacifica Emerald *** LLC, ******* reading and accepting all the Terms and Conditions specified in the agreement. The rent of the property is up to date.Since the first day of moving into the property i.e., 8/01/2022 I have been facing issues in the residence. Earlier issues faced were that the kitchen stove was not working. Also, the master bathroom toilet was leaking, and Air Conditioning Unit thermostat is broken down and malfunctioning and fluctuating between *********************** still not Fixed). Complaint redressal took 3 days even after informing within the timeframe of 24 hours given in the lease.Current issues since day one moving in being faced in the property are listed below:Air Conditioning Unit thermostat is broken down and malfunctioning and fluctuating between ***** Fahrenheit, also Air Conditioning Unit is forming ice and leaking water The refrigerator is leaking water and not cooling as per satisfaction leading to food spoilage Water pressure of the cold water is very low; lessee have usually not cold water in the apartment The shower in master room is not working and in need of replacement Water spots are present on the ceiling indicating leakage with possible presence of mold Oven light of the installed oven in kitchen is not working as per requirement and in need of replacement When I signed up the lease I was a sure that I have patio that full function as it was a deal breaker, two days from moving in, I been told that patio is unsafe and need to be rebuild FULLY , Please see how they only not access my premises without approval and proper notice, three maintenance showing up on my Patio (Screaming and shouting demanding me to answer) even I have requested a minimum of 30 minute notice as I work from home.Dryer hookup plug is

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Pacifica in ***********, ******* has a road entrance with large holes (ruts) all over the asphalt. I can't safety drive my car this way. The road entrance has been in this condition for over a year.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩