Business ProfileforDewitt Move Worldwide

I used Dewitt in 2012 for two large international moves, so I decided to use them again. This year, we used DeWitt International for four moves from December 2023 through October 2024: 1) ********** ****** to ***************; 2). ********** ****** to **** ******; 3) Another from ********** to *******, and 4) ********** to ******, *****. The Royal Hawaiian Movers were thorough and worked in a timely fashion for all the moves from BI. However, to our surprise, a handmade vase made by my daughter which had won an All-Japan Prize for Ceramics was crushed beyond repair; and this was the shipment only as far as Oahu! We called to complain and was told to contact another office who would demand more paperwork on the piece. Of course we have no receipt for such a thing, yet we were asked to supply one. By the time all this happened, the deadline for filing whatever paperwork we could muster was missed and our very valuable piece just sat in crumbled pieces. No apology, not explanation, no help was offered for the mistake in either wrapping or shipping. Just sloppiness and failure to take responsibility. When we were thinking of shipping things o ******, the info.about the shipment was opaque from pricing to customs. We were told that we could be taxed for our own used household goods maybe, but not sure. So .we decided to ship to to ******* for storage instead. This was not ideal as we do not live there.. Finally, our shipment to ***** , also one with a very vague pricing, was supposed to arrive sometime from the 15th, and we have had no notice about its arrival, despite our inquiries. Also, we received confusing bills after we had paid them, suggesting that the system is not working. I would think a family who spent this much money shipping with Dewitt this year would receive better service. But alas, we are greatly disappointed. I would be a total fool to use them again. Dewitt--Unprofessional, not well-collaborated between domestic/int'l.