Business ProfileforCondor Flugdienst GmbH Airline

My Disappointing Experience with Condor Airlines *************** and ***************************** Upon arrival at ******************************, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line.Unprofessional and Rude Behavior When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my familys passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack.Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer.Unresolved Issues at the ************* The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agents manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to ****." It was disappointing that the manager chose to protect the agents unprofessional behavior rather than address the issue.