Business ProfileforSalesforce.com, Inc.

Upon signing up for Salesforce, I was locked out of my account on the same day the contract was signed and remained unable to access it for seven days. I notified Michael Shay immediately about the issue but received very little help—primarily links and being placed in a queue for assistance. Unfortunately, despite my efforts, I was ultimately forced to switch to another provider to avoid further disruption to my business. It became clear that my account, requiring only one user, was likely not prioritized, which I now see may have contributed to the lack of resolution. I made the decision to invest in Salesforce for my business because I believed it would offer the best tools and support to help us grow. This was my first experience with Salesforce, and it is not the emotional response I had hoped to have from such a reputable brand. Helping me resolve this would be a big step toward restoring the respect I had for Salesforce. I decided to go with the best, only to be let down on multiple levels. I understand Salesforce is a global leader in customer relationship management, and I recognize that supporting thousands of businesses worldwide places unique demands on your team. However, for small businesses like mine, even minor service disruptions can have a major impact. $1,220 is a substantial amount for a business of my size, and the potential damage from sending this account to collections could devastate my business's credit standing, affecting our ability to grow and sustain operations. I am respectfully asking that Salesforce waive this fee—not only without sending it to collections but also without requiring payment for something I did not receive through either Salesforce support or my account executive . I look forward to your prompt response and hope we can work toward a fair resolution that does not cause further harm to my business.