ComplaintsforFoodsmart
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Foodsmart is the company that approves my nutritional needs for my insurance so that I can have meals on wheels delivered weekly. Foodsmart has told me that my last referral was approved, although it seems like they have not sent them out to the company that delivers my meals each week. I have addressed and explained this to them just yesterday and as well last week, but they have yet to actually submit my approved referrals to the delivery company. This company foodsmart is very hard to get anyone on the phone, making it further difficult to find out what is going on. They usually will not answer, but if they do, its always in the morning.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/22/23 I ordered groceries in the amount of ***** on the Virgin pulse app through my job. It was with Foodsmart, they removed the money from my account and almost 2 months later its still sitting there, unfulfilled and ignored. I have screenshots of everything. Foodsmart immediately took the $***** out of my amount on 9-22-23. I have attempted to contact them since 9/23/23 and cannot get ahold of anyone. My emails go ignored, I get the general hey we know were taking forever to reach out, but you matter and then thats it. I sent countless emails, Ive called countless times and get an answering service. I want a refund. Thats all. I want my money back and Ill never even attempt to do business with this horrible company again.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.