Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Imperfect Foods has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforImperfect Foods

    Food Delivery

    At-a-glance

    Customer Reviews

    2.84/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1616 Donner Avenue, San Francisco, CA 94124
    BBB File Opened:
    1/12/2020
    Years in Business:
    9
    Business Started:
    8/8/2015
    Number of Employees:
    5000

    Industry Tip

    BBB Tip: Choosing a food delivery service

    Customer Complaints

    29 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gwyn K

    1 star

    09/25/2024

    I have been ordering from them for a couple of weeks. I will note that most of the items are massively overpriced despite the "sale" or "discount" prices they state. I wanted the free delivery so I continued with the service. However, this past week, my ENTIRE order got accidentally marked as out of stock. I reached out to ask what was going on as I need these groceries for the week. The ****** apologized and said it was just a technical error and not to worry. When I asked if I would still receive the groceries I got disconnected. The second ****** I spoke to said sorry you won't receive the groceries due to a delivery/driver error. I corrected her and said, no it was a technical error, will the company be attempting to correct the issue they caused? Nope, nothing, just "I have reported the issue". Okay so what do I do? I was given no notice and you're honestly telling me that your company messed up an you're not even offering a stupid coupon or trying to find a solution. Immediately cancelled my account.

    Imperfect Foods Response

    09/26/2024

    Hi ****! Thanks for reaching out via this review. We're so sorry to hear of this stressful experience with your order. You should be able to rely on us to get your groceries as expected. Would you mind sending out ************* Team a note via the "Contact Us" link at the bottom of our site? This will send us an email and we'll let the team know to be on the lookout for your message so we can dive into what went wrong here. We look forward to hearing from! 

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.