Business ProfileforNatural Home by The Futon Shop

Name: Natural Home by The Futon Shop
Address: 2150 Cesar Chavez, San Francisco, CA, 94124-1020, USA
Telephone: (415) 920-6801

Futon Sales

HeadquartersMulti Location Business

The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Contact Information

2150 Cesar Chavez

San Francisco, CA 94124-1020

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Email this Business

(415) 920-6801

Business hours

10:00 AM - 6:00 PM

Business Hours
Monday	10:00 AM - 6:00 PM
Tuesday	10:00 AM - 6:00 PM
Wednesday	10:00 AM - 6:00 PM
Thursday	10:00 AM - 6:00 PM
Friday	10:00 AM - 6:00 PM
Saturday	10:00 AM - 6:00 PM
Sunday	11:00 AM - 6:00 PM

Related Categories

Overview

The Futon Shop retails and distributes Organic and Green Furniture and Futons, eco-friendly, chemical-free organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames.

Business Details

This is a multi-location business.

Headquarters

2150 Cesar Chavez, San Francisco, CA 94124-1020

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BBB File Opened:

1/1/1983

Years in Business:

Business Started:

1/1/1976

Business Started Locally:

1/1/1976

Business Incorporated:

7/9/1987

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 85807 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 123307 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 10/1/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 127558 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 169409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 132666 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2026.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations

3485 Orange Grove Ave

North Highlands CA 95660

(916) 999-2041

Fax: (916) 9217279

https://www.dca.ca.gov/consumer/wll.shtml

BBB records show a license number of 176050 for this business, issued by Bureau of Household Goods and Services

These agencies may include:

Bureau of Household Goods and Services

4244 South Market Court, Suite D

Sacramento CA 95834-1243

(916) 999-2041

https://bhgs.dca.ca.gov/

BBB records show a license number of 127553 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 8/31/2026.

These agencies may include:

Bureau of Household Goods and Services

4244 South Market Court, Suite D

Sacramento CA 95834-1243

(916) 999-2041

https://bhgs.dca.ca.gov/

BBB records show a license number of 180343 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 8/31/2026.

These agencies may include:

Bureau of Household Goods and Services

4244 South Market Court, Suite D

Sacramento CA 95834-1243

(916) 999-2041

https://bhgs.dca.ca.gov/

Type of Entity:

Corporation

Number of Employees:

Alternate Business Name

A. Diamond Production, Inc.
The Futon Shop

Hours of Operation

Primary

M:: 10:00 AM - 6:00 PM
T:: 10:00 AM - 6:00 PM
W:: 10:00 AM - 6:00 PM
Th:: 10:00 AM - 6:00 PM
F:: 10:00 AM - 6:00 PM
Sa:: 10:00 AM - 6:00 PM
Su:: 11:00 AM - 6:00 PM

Business Management

Ms. Suzanne Diamond, President

Contact Information

Principal

Ms. Suzanne Diamond, President

Additional Contact Information

Phone Numbers

(650) 573-1082
Other Phone
(925) 362-9733
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Customer Complaints

24 Customer Complaints

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Most Recent Customer Complaint

10/16/2024

Complaint Type:: Product Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

We purchased a sofa for $5590.62 from The Futon Shop online 5/29/2024 after speaking with a salesperson on the phone days before. I have mast cell cancer and am extremely reactive to toxins, particularly airborne toxins such as chemical perfumes. I specifically asked the salesperson about this and they assured me that they use only the natural materials listed on their website and do not treat the materials using anything perfumed. The sofa was delivered to our garage on 8/12. As soon as we started unpacking it, we were hit with a strong chemical perfume and I had a severe asthma attack. I contacted the company the same day. ***** responded by email 8/13, denying there could be any perfumes. After another email exchange, she arranged to come and visit us the next day, 8/14. During her visit, she inspected the sofa and agreed that it was scented and not what she had expected. She said that although they had a no return policy, because of the obvious issue, she would try to get us a refund or else full store credit and ensure that the next product would not be perfumed. Her manager, ******* Diamond, then became involved and refused to refund us. She offered to identify the source of the perfume and have another sofa made. The company picked up the sofa on 8/27 (their truck which was already in ******* to make a delivery and on its way back to **). They sent some materials, none perfumed like the sofa. ******* concluded she was not able to identify the source of the perfume and gave us two options: We could either get the same sofa back or she would do a partial refund -20% restocking fee + shipping from **, even though they have a store near us in *******, about $3k. I emailed explaining the situation again and asking for a full refund as it is not our fault the sofa was perfumed. On 10/15 she called to say she would partially refund for $4k. The product was not as promised, she refuses to refund us, and she has been difficult and stressful to deal with. Please help.

Read 23 More Complaints

Customer Reviews

11 Customer Reviews

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Most Recent Customer Review

Vlad K

10/06/2024

I wouldnt give this shop even one star. We ordered an eco-friendly mattress from them, looking at the description and the pictures of one of those that were on sale. Upon arrival, we realized that the mattress looks different from the one shown on the pictures. So, we decided to contact them about that. During our correspondence, they admitted that the mattress is actually not chemical free like they claimed on the website. Moreover, they call polyester a green, or natural, type of fiber. You need to read about polyester! It is highly toxic! We asked for a refund, but they said that they would be willing to do it only if we paid for shipment to return it to the store. What kind of customer service is that?? They mislead people with faulty claims on their website, and then in a private conversation, admit that their products are not what they claim them to be!! Not a trustworthy company!

Natural Home by The Futon Shop Response

10/14/2024

Dear Vlad, You purchased our back care plus soy foam based futon mattress. The mattress contains cotton , natural virgin wool , and soy based foam with a polyester casing , we state all this clearly under the description of this item. We offer both all chemical free / fire retardant free options where wool is used on the outer layer of the mattress ingredients to act as a natural fire retardant , by law any futon/mattress not containing wool on the outskirts (outer layers) must have some form of a fire retardant which we use a natural fire retardant borate. For our non chemical free options we use a polyester casing and for our all chemical free options we use an organic cotton case. All our mattresses/futons are also handcrafted and made to order at our san fransisco head quarters which limits our return policy. We offer a 30 days comfort guarantee on mattresses/futons that qualify , we are more then happy to exchange your mattress under this guarantee even though this is not a qualifying mattress for an all chemical free / soy foam free futon mattress with a organic cotton casing. Please feel free to reach back out to us to initiate the comfort exchange process to get you the chemical free , organic cotton casing futon mattress that you desire

Read 10 More Customer Reviews

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Business ProfileforNatural Home by The Futon Shop

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Overview

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Natural Home by The Futon Shop

Natural Home by The Futon Shop

The Futon Shop

Natural Home by The Futon Shop

Natural Home by The Futon Shop

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Customer Reviews

Most Recent Customer Review

Natural Home by The Futon Shop Response

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Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Natural Home by The Futon Shop Response

Local BBB

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