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            Business ProfileRocket Lawyer

            Legal Forms
            BBB accredited business

            Contact Information

            182 Howard St #830

            San Francisco, CA 94105-1611

            Visit Website
            Email this Business
            (877) 881-0947

            Customer Reviews

            4.49/5

            Average of 331 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            176 complaints closed in last 3 years

            44 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2006

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rocket Lawyer is an online legal technology company founded by Charley Moore and based in San Francisco, California. Rocket Lawyer provides individuals and small to medium-sized businesses with online legal services—including incorporation, estate plans, legal health diagnostics, and legal document review. The site also provides a network of attorneys that consumers and small businesses can consult with on legal issues through its On Call service.

            Business Details

            Location of This Business
            182 Howard St #830, San Francisco, CA 94105-1611
            Email this Business
            BBB File Opened:
            1/1/2008
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            6/27/2008
            Accredited Since:
            12/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 184458 for this business, issued by The State Bar of California

            These agencies may include:

            The State Bar of California

            180 Howard St.

            San Francisco CA 94105

            (415) 538-2000

            https://www.calbar.ca.gov/Home.aspx

            Type of Entity:
            Corporation
            Number of Employees:
            280
            Alternate Business Name
            • Rocket Lawyer Incorporated
            Business Management
            • Mr. Charles Moore, Founder and Chairman
            • Mr. Paul Bussi, VP of Sales
            • Mr. Matt Pebley, Manager
            Contact Information

            Principal

            • Mr. Charles Moore, Founder and Chairman
            Additional Contact Information

            Fax Numbers

            • (415) 738-7772
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            176 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Rocket Lawyer is not providing the service they have advertized or promised. I have filed 4 written complaints asking for an ohio attorney to give me a *********************************************************************** a car without properly disclosing the fact that the car has an odometer warning on the title. Now they abvertize that they will have an attorney call you within a day or 2, but so far they havent deluvered. It has been about 20 days since my first email was sent requesting a call consultation. My phone number is ************ will someone call me from the bbb? Thank you **** *****
            Read More
            Read 175 More Complaints

            Customer Reviews

            331 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            dennise h

            11/13/2024

            I signed up to use the Rocket Lawyer free trial and immediately canceled. I never received an email confirmation from you and come to see you have been charging me $40/month since June. I have no communication from your company I can't even get into my account and your change your password doesn't work. This is highly suspicious especially for a law company. Don't sign up to this service.

            Rocket Lawyer Response

            11/14/2024

            Hello *******,We're sad to hear about this billing matter, but we do not show any downgrade processed prior to 11/13/2024. As a courtesy, we have issued a full refund for all of the charges. Please let us know if you have any questions or concerns at this time by responding to the refund confirmation email.
            Read 330 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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