Business ProfileforHoneyBook, Inc.

This is the last straw with HoneyBook. Ive used them for about 5 years. Through this time frame, I received one dispute. The dispute was for $271 and they contacted me to file an answer, so I did. The next day I opened my computer to get some work donenormally Im always signed in, but this time I was signed out. I entered my credentials and it said unexpected server error. Immediately I knew it was because of the dispute. I contacted them and they confirmed it. Ive processed about $210,000 in payments and none of the information on the payments were given before they closed my account, NOT EVEN A HEADS UP THAT MY ACCOUNT WAS CLOSED. I then had to open a new CRM elsewhere. Thank god I printed almost all of my paperwork before closure. I requested they send my payment details, they did, they sent an excel for 2024. I had to request all payment information be shared, then they proceeded to send those as well. If youre going to caterer to small businesses and be a CRM system for them, HAVE THEIR BACK. Im livid and disappointed. I had a payment process after they shut my account down. Of course my instant deposit didnt work and they had to do a standard direct deposit. ****, today is the estimated deposit date and nothing is in my bank account.

Hi *****, The reason your account access was restricted was because there is another HoneyBook account associated with your information that has received disputes in the past and has not repaid those dispute balances.We have reached out multiple times regarding those past due balances on that account, and after 30 days of not receiving payment, access to that account was restricted. When it was discovered there was another account associated with your information, (while the other account had a past due balance), this restricted your account access. Access to your account can always be regained by repaying the outstanding past due dispute balance. We understand your frustration with your access being restricted suddenly and if you believe this was in error, please do let us know.