Business ProfileforPlushcare, Inc.

After setting up an account for my mother, I made her an appointment because she was very ill and tested positive for covid. In setting up the appointment, it gave us the option of adding her family members. Since she and I live together, I added myself as one of her family members, knowing that it was likely I was also about to get covid. The doctor my mother saw was great. However, when we tried to pick her prescription up at the pharmacy, we were told she had nothing, despite having received a text message from Plushcare indicating they had sent it. I tried chatting with them but received no response at all. I also messaged them, still no response. Ultimately, I discovered that they had somehow mixed her current plush care account with my old, canceled plush care account and therefore, put her prescription under my name. After a couple of failed attempts to get in touch with them to correct their mistake, we ultimately picked up the prescription because she was getting sicker and sicker. Fast forward a couple of days, I also have covid. The problem is, I can't get medication for it because they put my mother's prescription in my name. I spent nearly half an hour on the phone with someone from Plushcare who ultimately informed me that there's nothing they can do about it. I asked the gal to ensure that both my, and my mom's, accounts are canceled. She told me my account, which I had canceled many months ago, was canceled on November 2nd. Interestingly, I didn't cancel anything on November 2nd. The gal on the phone was helpful enough to cancel my mom's account. I would absolutely not recommend using Plushcare. They are simply not worth the chaos and headache, especially when you are already sick.