Business ProfileforStevens Creek Mazda Service Center

Took my Mazda in for standard service on May 29th, 2024 and got back from the technician that the entire engine needs to be replaced for $11,000. I called back the technician the next day and said I was going to have it towed to a mechanic for a second opinion and did so that day. I took it for a second opinion and told that the engine did not need to be replaced. I called back to get copies of my serviced records and was told I needed to download the MY MAZDA app. So, I did, entered my VIN and got nothing. I waited 24 hours in case the app needed time to download the info and to this day (10 days past), still no info. 5 days later the service records populated but still don't show how much I've spent. Ive called back 3 times to get this info and have yet to hear back. On the first call I left a message. The second call never picked up. The third call I left my number with the receptionist because I was clearly not getting through and still no callback. My wife has called 3 separate times as well and no one has called her back or bothered to pick up the phone the times when it didnt go to voicemail (just rings and rings and rings). This is the worst customers ********************** Ive ever experienced. I purchased the car there $1,000s of dollars on regular service and maintenance in the years after purchase and cant get a copy of the records. We even referred my in-laws and sister-in-law to Stevens Creek Mazda who ended up purchasing vehicles there. Suffice to say, its the last vehicle we ever buy there and wont be recommending anyone buy at that location.Lastly, we purchased the Mazda CX-9 in 2016 and it has less than 100K miles on it. The *** value is $8-$10K with a trade-in value of $9K. I dont know how in good conscience the service department would suggest we pay $11,000 to replace an engine on a car worth less than that.