Business ProfileforLos Gatos Memorial Park

I had an extremely disappointing experience at Los Gatos Memorial Park. When I went there to inquire about my mother's grave marker, I discovered it had been left unattended for over a month. The staff failed to inform ** about its delivery or the need to sign a contract for installation. They also refused to allow my son's service dog in the office. The manager's approach was far from professional or understanding. He immediately began speaking to me in an extremely rude manner, dismissing any opportunity for me to explain the situation. He claimed that the dog had no place in his office, even if it was a service dog. Needless to say, I was appalled by the manager's behavior and complete lack of empathy. This entire experience has left me deeply disheartened and has made me question whether Los Gatos Memorial Park is truly a *************** to honor my mother's memory. The mismanagement and disregard for customer service displayed by the staff, particularly the manager, are unacceptable.I strongly advise anyone who may be considering Los Gatos Memorial Park for the final resting place of their loved ones to seek alternatives. This place has shown a complete lack of professionalism, communication, and respect. It is a regrettable establishment that fails to uphold the solemnity and dignity that such a sacred space should encompass.