Business ProfileforCrafty Cups by Acol
Current Alerts For This Business
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Additional business information
On March 21, 2024,BBB Serving Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims advertised on https://craftycupbyacol.com/. The business advertises “unbeatableprices.”
The BBB Code of Advertising also states that, "Despite anadvertiser's best efforts to ascertain competitive prices, the rapidity withwhich prices fluctuate and the difficulty of determining prices of all sellersat all times preclude an absolute knowledge of the truth of unqualifiedunderselling/lowest price claims. 12.1 Advertisers must have propersubstantiation for all claims prior to dissemination. 12.2 Unqualifiedunderselling claims must be avoided. 12.3 Advertisers can lessen the potentialfor consumer confusion by appropriate qualifications to any underselling/lowestprice claim, such as by stating, if truthful, that the advertiser will meet orbeat a lower price. In such circumstances, the advertiser must comply withSection 13.”
As of April 15, 2024, the business has failed to respond to ourrequest for substantiation, modification, or discontinuation of the advertisedclaims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3388 Whitman Way, San Jose, CA 95132
- BBB File Opened:
- 12/8/2023
- Years in Business:
- 1
- Business Started:
- 3/17/2023
- Alternate Business Name
- Crafty Cup
- Business Management
- Customer Service Representative, Customer Service Representative
- Contact Information
Principal
- Customer Service Representative, Customer Service Representative
Customer Contact
- Customer Service Representative, Customer Service Representative
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
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