Business ProfileforUFC Fit - San Jose

I canceled my monthly occurring personal training by speaking with **** Le on July 25th. Since the gym requires a 30 day notice to cancel PT, I was told Id be charged again for August, which I agreed to. On Sept. 10th, I was charged again and called immediately to contest the charge. Called several times during the day and finally reached *********** in the afternoon. He admitted that hed forgotten about my request and said hed handle it but I might not be reimbursed for ***** business days. I asked if hed email me confirmation, and he said he would but did not. Called again on July 24th for an update, since no reimbursement was made, but was left on hold for ten minutes and then when I called back I was told **** Le wasnt available after all. A few days back, I also messaged the store manager through IG asking her to check on this. The message was marked read. She did not respond. I checked in with her in person before my kickboxing class on July 23rd and she told me that I should not message through her coaching handle on Insta because its her personal account. She did not acknowledge my message at all. She was with a client, so I didnt press the issue. Overall, this company needs to improve their contract cancellation services. I would like to be reimbursed for charges made without services rendered.