Business ProfileforSLO Peak Dental

My dental cleaning with S***i was cancelled the day before. I had them put me on a quick call list for any last minute cancellations with S****. On Monday K**** confirmed by call and text that I would be seen with S****. I was shocked when I get there and was placed with a different hygienist. It was unprofessional and rude to pass me off to someone different and not even do me the courtesy of notifying me. When I checked out I asked Michelle, the office manager, to note in my file that I don’t want to be passed off to a different hygienist. She refused to do that, ignored my request, and asked me for my email so that she could email me my x-rays. Totally bizarre! I said she could use the email that they have on file for me and AGAIN repeated my request to have my notes updated to reflect my request. She didn’t move but instead told me in a condescending tone to lower my voice. I stated that I wasn’t yelling and wanted my file noted. It was at that point that she began interrupting me! I stated that I would like to speak with Kamie. Michelle told me that Kamie was busy and wouldn’t speak with me. Then I asked to speak with a manager. Surprise, surprise, it’s Michelle. I said that I didn’t want to speak with her since she was being rude and unhelpful. Then Michelle got up from her desk, angrily pointed to the office behind her and ordered me to “go in there”. I said I’d follow her in. She refused to go in the office! What a bizarre power trip! Then Kamie appeared in the hallway. Michelle loudly says to Kamie, “It’s okay Kamie, we’re dismissing this patient. Don’t worry about it.” Excuse me?! Since when do dental offices: 1. Screw up on scheduling, 2. Neglect to inform the patient, 3. Refuse to update patient notes and then 4. Threaten to dismiss them when there’s an issue? MICHELLE SHOULD BE ASHAMED OF HERSELF. She is a poor reflection of their business.