ComplaintsforWighton's Plumbing, Heating and Air Conditioning

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 01/03/23 Paid: $714.96 The business committed to: change the filters in the reverse osmosis system and charge the bladder so it would be usable. During installation of the filters we asked for an estimate for a repair of a broken valve to turn the water back on to the system (I broke the valve turning the water off all the way after I had a leak in my kitchen after they turned the water back on the first time they came to the house). That repair was going to cost over $700 which was not in my budget so I told the technician to just charge me for what he did and I handed him my card. The dispute is: the business did not complete the job desired because the unit is still not usable as the bladder never pressurized back to the point it will push out water. Additionally, they charged me for work that was not completed as I was charged over $700 from the estimate for the work that I told him not to do because I couldn't afford it. I gave him my card and he ran the payment without me knowing the total. When he left I was told it would take a day or so for the bladder to pressurize so I could use it and I didn't realize until I checked my bank statement how much I was charged. I called and questioned the amount and was told that it was the charge for the trips to do the work. I asked for an invoice and was provided the one attached. Other than shutting off and turning the water back on nothing listed on that invoice was done. The business will not even talk with me about the situation and in the meantime I don't have a working reverse osmosis system and I am out $714.96 and I survive on only social security and that is only $1,200 a month. $714.96 is a little steep to charge to change the filters on a reverse osmosis system. Invoice number: 45810490 If possible my perfect resolution would be for them to come back and finish the work that they started and receive a refund for the work I was charged for that was not done and only pay for a filter change as requested in the first place.

  

  Business response

  03/29/2023

  Dear Mr P****,

   

  Thank you for sharing your feedback with Wighton’s. After reviewing your account, we were able to identify our technician had provided an estimate at the time of work. We were able to accommodate all of your request and made multiple visits to your home to correct and resolve your reverse osmosis issue. Internally, we will work to address any processes that caused any miscommunication in your experience and are committed to improving our services to you. 

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  LETTER I SENT - NO REPLY - November 2, 2022 Wighton’s Plumbing & Heating *** ***** Road San Luis Obispo, CA 93401 Re: Invoice 40013203 To the owner: I called your office asking that a tall toilet be installed at 157 Watering Place in Templeton. I explained to your installer that my son had his leg amputated and I needed something much taller than the toilet already here. I didn’t ask for a “comfort height - I asked for a ‘tall’ toilet which they have at Home Depot and I would have gladly purchased one but your installer said he’d get a toilet from your ‘warehouse.’ From Kohler: “Tall height offers seating 2-1/2" higher than Comfort Height® for enhanced comfort, ease of sitting and standing, and gracious accessibility.” (Sold at Home Depot for $279. Did you really charge $550 to install a toilet? The toilet installed is only 2-1/2” taller than the one that was there. I didn’t need just a new toilet - I needed one that my son could easily get up and down from - a tall toilet. I am a single mother who cannot afford to pay $850.00 for a toilet that I did not ask for so at this point, please send me a refund of $200 for a toilet I did not ask for. I had to go out and purchase a riser so he can use the toilet you installed. Thank you. Sincerely, B**** ********

  

  Business response

  03/29/2023

  Dear Ms. J********,

  Thank you for sharing your feedback. After reviewing your account we were able to identify that our Plumbing Manager was actively working with you to correct any issues and provide the best services possible. It was noted that you requested an ADA height toilet. It was never mentioned that a Specialty toilet was requested which is higher than a handicap toilet. Comfort height is ADA compliant according to the Universal Plumbing Code. Consequently, the toilet you want to purchase is 16.5” from the floor to the rim of the toilet. The Pro-Flo toilet we installed is higher at 17” from floor to rim. Had you specifically ordered the Kohler Gleam Chair Height toilet, we would have installed it however, it would have been a ½” inch lower than the one we installed, and you would have still needed the extension. The great thing about Wighton’s is that we are a “Flat rate” company, meaning that we charge by the job not by the hour, regardless if it takes 2 hours or 4 hours to complete the install. Our price stays the same. Here at Wighton’s we have strong family values. With that being said a credit in the amount of $200.00 was submitted to you in hopes that we will continue to earn your trust and always provide comfort you and your family deserve.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/20/22, Wighton's employee cleaned our furnace and sprayed a disinfection product into that furnace. On 1/26 the furnace caught fire and melted the internal components releasing toxic chemicals into the home. 1/26, another company we contract with for furnace maintenance (they don't clean units) came and revealed the damage. They had serviced the unit in Dec 21 and added an air cleaning part called an Air Scrubber. Unit was working well. The control panel, coil, air scrubber plus other parts were completed destroyed. Wighton's manager, Holly, was contacted and details explained by our service contractor. 

  

  Business response

  03/29/2023

  Dear Ms H***,

   

  Thank you for sharing your feedback with us here at Wighton’s. After reviewing your account we were able to address this issue last May of 2022. A credit of $3900.79 was submitted at that time. It was never confirmed that the incident was due to Wighton’s workmanship however, we stand behind all of our services 100%. It’s our hope you will give is another chance to make this up to you, Ms H*** – we’re committed to improving your experience. 

• Initial Complaint

  01/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 18, 2021 I phoned Wightons for a second opinion on a HVAC system that was recently installed by another company. Wightons inspected this new system and informed us that it was leaking. The service technician even showed us a video. We were quoted an approximate repair cost of $1600! Then the technician offered a "membership discount program", for future service, cost of $160. We paid the $156 service fee + the $160 membership discount fee with a credit card and the tech took it with an ipad and said we would receive that receipt in email, which I gave him the address to do so. I did NOT receive any email or paper receipt for anything. There were numerous phone conversations regarding parts and timing to get the service date scheduled. In the meantime I phoned a company that my son had used and they inspected the system and I was informed that the system WAS NOT LEAKING and the pressures (which they showed me with equipment) were at optimum levels. AND was operating as designed which in turn allowed us to use our system without concern. The system has been working as designed ever since! I have phoned Wightons and left messages to speak to the manager that phoned me affirming the $1630 estimate and further informing me that they would not warranty any work they did because Wighton's did not install the equipment originally. That is the only conversation initiated by them. They have not returned my calls at all. I have no receipts from Wighton's even though a charge of $316 appears on my credit card account. I am disputing this with the cc company but since i don't have any receipts they are "resolving" the dispute.

  

  Business response

  03/29/2023

  Dear Ms H******

   

  Thank you for sharing your feedback with us and we're sorry to have given you a disappointing experience. We're committed to a thorough evaluation before providing an estimate, so we can be fully transparent about pricing if services proceed. We apologize if your assessment was not communicated as it should have been and regret any confusion caused by our promotional ads. Your feedback helps us improve our service to you and will be actively reviewed. After reviewing your account we see that we were able to give you a credit of $160.00 per your request. Thank you again for sharing these concerns - we hope you'll give us another chance in the future.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Wighton's to completely replace our AC/Heating units. When installation started, they told us it would take about 2 weeks. I asked them to start inside the house first because during the second week we wouldn't be home. The second week came and they were not done in the house (which wasn't a big deal, sometimes things go wrong). I had a friend coming over every day, to check on things. In the middle of the second week, my friend said they were at my house really late because they were running into issues with one of the units but they wanted to finish the job. I came back home Friday thinking it was all done since that was the last I heard. I cleaned the whole house which was left in a bit of a disaster with dirty footprints everywhere. On Saturday, we attempted to turn on the systems only to find out that one wasn't working. We called Wighton's in the morning and were told that someone would come to check on it. A few minutes later, the salesman called my husband to check in if we were happy with how things went. Then we get another call from the person who was doing the installation saying that there were issues and that they hadn't been able to finish the project. No one in the company seemed to communicate with each other. After many trials, we were told that the system was working perfectly. Fall came and we didn’t have a need to turn heater/air on. Now it’s winter and we noticed that the downstairs unit wasn’t heating up the house. My husband crawled under the house only to find that some of the brand new tubing had gotten disconnected (probably from a poorly done job to begin with) and there is a vent that was totally missed. No tube connects to this vent which allows a draft of cold wind to come in at all times. An inspector came today and finally confirmed everything we said was true and he said someone would be calling us back by the end of the day to schedule the repair. No one has called. The house is freezing and their service is terrible.

  

  Business response

  03/29/2023

  Dear Ms P******,

   

  Thank you for sharing your feedback with us here at Wighton’s. We were able to send our Service and Install Managers to follow up and make sure all has been corrected. The GM for Wighton’s was able to visit the home and connect with Mr P****** and clear up all unresolved issues. Since that visit your family has the GMs personal contact information in the event you have any challenges with communication when calling in. Please know we appreciate you as a customer and are committed to doing everything we can to improve our services to you.

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