Business ProfileforWighton's Plumbing, Heating and Air Conditioning

Date of transaction: 01/03/23 Paid: $714.96 The business committed to: change the filters in the reverse osmosis system and charge the bladder so it would be usable. During installation of the filters we asked for an estimate for a repair of a broken valve to turn the water back on to the system (I broke the valve turning the water off all the way after I had a leak in my kitchen after they turned the water back on the first time they came to the house). That repair was going to cost over $700 which was not in my budget so I told the technician to just charge me for what he did and I handed him my card. The dispute is: the business did not complete the job desired because the unit is still not usable as the bladder never pressurized back to the point it will push out water. Additionally, they charged me for work that was not completed as I was charged over $700 from the estimate for the work that I told him not to do because I couldn't afford it. I gave him my card and he ran the payment without me knowing the total. When he left I was told it would take a day or so for the bladder to pressurize so I could use it and I didn't realize until I checked my bank statement how much I was charged. I called and questioned the amount and was told that it was the charge for the trips to do the work. I asked for an invoice and was provided the one attached. Other than shutting off and turning the water back on nothing listed on that invoice was done. The business will not even talk with me about the situation and in the meantime I don't have a working reverse osmosis system and I am out $714.96 and I survive on only social security and that is only $1,200 a month. $714.96 is a little steep to charge to change the filters on a reverse osmosis system. Invoice number: 45810490 If possible my perfect resolution would be for them to come back and finish the work that they started and receive a refund for the work I was charged for that was not done and only pay for a filter change as requested in the first place.