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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have service with ***************** Control for over 1.5yrs were they perform a service every 5 weeks.They automatically charge my credit card in advance (every 5 weeks) even when the service is not yet complete.In late Nov 2022 (I forgot the date) I called to let them know I was stopping the service. The customer person said they will take care of it. Then in Dec I saw another automatic charge in my account so I called again. I explained to the lady who seems helpful and she said she will directly handle with accounting. On Jan 2 2023 I received another bill/receipt (charging my card) so I replied to the email this time and no one has ever returned my email up to today Jan 10 2023.Today I called customer service and spoke to April and I again explained the issue. She confirmed in our call that there's records of my call to cancel and notes on my account however nothing has been done and she doesn't know why.... I asked to talk to her supervisor/manager she said she doesn't have one. She said she can't cancel my monthly charging as well as give me credit. She has to email the corporate office managers who are the only one who can do this.. and then she said it may take 4-6weeks to cancel. Which means they may charge my account again. I got agitated by the fact that she can't get a fast/urgent resolution on my account. Then she hung up on me. She took the stance of not being able to do more about it and that I am lucky she is trying to help me as she mentioned.So ***************** control charges a monthly billing even though no service has been performed. And their supposedly ************ number no one can help a calling customer who wants to cancel the account right away or handle of providing credit back to customer. Ridiculous!
Business response
01/19/2023
After reviewing ******************************* account we found he had his last service on 10/26/2022. He was scheduled to have service in December but cancelled his service. He paid his monthly billing on 10/1/22, 11/1/22, 12/1/22 & 1/2/23. According to the notes in the account ******* called on 12/1/22 to cancel service and requesting a refund for November and December. We have requested a refund for December and January since he did not have any service during those months. Total amount of refund will be $138.00.
Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I left message to discontinue service in first week of September. They had non one taking calls to discontinue service, and no inter net/online way to end service.Then, I got a bill for 09/16 service.Called 3-4 times to complain - I get people who say they cannot make decisions (**** is the las tone), and the people making decisions are either out or out sick ******************* makes it so difficult to discontinue service and charges for services not approved.Business response
01/16/2023
Account has been closed and $95 was adjusted back into the credit card on 12/29/2022.Initial Complaint
08/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We tried to cancel *****'s service since mid June and business continues to charge us for services they stopped providing in July. We told them not to enter property on July but they dis anyway. Customer service unresponsive.Business response
02/03/2023
After reviewing Alyssa ***** account, we saw she had her last service done on 7/8/22. Corkys will refund the $49 charged on 8/1/22 since the cancellation request was received on 7/22/22.Customer response
02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
23 total complaints in the last 3 years.
12 complaints closed in the last 12 months.