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            Business ProfileSpeck Products

            Cell Phone Equipment
            BBB accredited business

            Contact Information

            400 S El Camino Real Ste 1200

            San Mateo, CA 94402-1703

            Visit Website
            (650) 462-2040

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2011

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Speck Products offers protective cases for portable electronic devices including iPad, iPhone, MacBook, Android devices, Windows Phone devices, tablets and eReaders.

            Business Details

            Location of This Business
            400 S El Camino Real Ste 1200, San Mateo, CA 94402-1703
            BBB File Opened:
            10/29/2014
            Years in Business:
            19
            Business Started:
            10/17/2005
            Business Started Locally:
            10/17/2005
            Business Incorporated:
            3/29/2011
            Accredited Since:
            4/1/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            70
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Jill Briggs, Manager
            • Ms. Luisa Padilla, Manager
            Contact Information

            Principal

            • Ms. Jill Briggs, Manager

            Customer Contact

            • Ms. Jill Briggs, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Speck is very shady when it comes to warranty claims. They say their cases have lifetime warranties and are covered as long as they are purchased from a certified retailer. ****** is included in this list. When I went to file a claim, they are saying that it is not covered since the seller through ****** is not a certified retailer. When you go on ******, even on the Speck store, you cant get a case sold and shipped by Speck. Almost all cases sold on ****** are by a third party. They dont even tell you this information until you dig deep into the warranty policy, like they are trying to hide it. Within the warranty policy, they say to contact support for a list, like they can change it at any time. This makes it so any case purchased through ****** isnt certified, so ****** being a Certified Retailer should be deemed as dishonest and not straightforward. Speck needs to take responsibility for their products, especially if they were bought new from a certified retailer. I am very disappointed, since I have been a loyal customer for years.
            Read More
            Read 30 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            Randi R

            03/26/2024

            I was gifted a balance folio air iPad case When I opened it it had water stains on it I put in a claim in and was denied Very disappointing with the company and there warranty is bs They should inspect all the cases before leaving the factory and should change there policy !!

            Speck Products Response

            03/27/2024

            The consumer purchased his case 03/09/2024 from Best Buy, She reported until 03/25/2024 that her case had water stains, was advised to reach out to the reseller for a refund or replacement as unfortunately water stains are not covered by our warranty as they are not manufacturing defect.************************************************************* We apologize for any inconvenience this may cause.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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