Business ProfileforJoyous PBC

Been a patient for less than 2 months. Logistics and patient care with this program is ATROCIOUS. Issues in my short time frame as a patient include....1.) Provider no-showed my initial consultation. Care Team failed to follow up on why this occurred. 2.) They use ***** who is unreliable and sluggish. My FIRST REFILL took TWO WEEKS to arrive and required me spending HOURS OF MY TIME tracking it down via phone calls to ****. Joyous was useless. If not for my diligence, I'd have run out of medication early and possibly would have never received my refill.3.) After filling out daily questionnaires, Joyous proactively increased my dose NINE DAYS AGO. However, they FAILED TO UPDATE MY RX.Once again, I had to proactively look into my refill status. No one bothered to change my Rx in their system, and no one changed my refill date. Therefore, I had to scramble last minute at 8pm to do a Zoom with the Joyous provider. She explained to me that their system is flawed, and that no one ever told her (THE PRESCRIBING PROVIDER) that my Rx was increased. This is only my 2nd refill with this company, and AGAIN, I may run out of medicine due to their inefficiency and incompetence. If I don't get my 2nd refill on time, I'm switching to a Joyous competitor, and will file complaints with my local AG's office, pharmacy board, and medical licensing regulators. This is an insane amount of incompetence for a serious medication. It is cruel to offer to help treat mental health patients suffering from PTSD, and then cause further medical trauma via your own incompetence and greed.