Business ProfileforStorm8, Inc.

This involves a game called ****** *****. I was playing an event on Friday, 10/11/24 and a technical issue on their behalf stopped my progression in said event. I sent a support ticket in that day and as of 8:10pm PDT on Tuesday, 10/15/24, there was no contact from the department. I contacted someone on their forums that's supposed to be from the Storm8 staff who said the support staff couldn't do anything to correct their technical issue in a timed event (10 day event). This answer was not satisfactory and I still didn't get any response from the support department as my ticket is still open. I've also been cheated by the company in the past in regards to not getting what I purchased through the app that I had to ask ****** for refunds again because of their technical errors. My goal in reporting this is to get proper resolution and/or compensation for missing in **** ******* during this event and to let others know about the terrible customer service Storm8 have been giving over the last 7 years. Some players have even complained about getting locked out of the game for over 5 years. Nothing is being done about players getting locked out yet they scheme to get money out of the consumers who don't cheat playing the game. That's another thing I want to bring up, they allow cheaters to run up scores in an event called Leaderboards to make people playing the game honestly to spend money in order to get prizes. I'm attaching some screenshots of the issues with the game. I would like the issues with the game fixed and a true apology would be nice too. Thank you for your time.