192 Customer Reviews
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Review from Larisa M
2 stars11/10/2024
Rakuten gives me essentially menial change for cash bank, but for larger purchases where hotel stays were several hundreds of dollars, it says it takes six months to verify. I was supposed to get $31 and $15 for hotel stays I made in March. Six months later, it said it needed to still be verified. Next thing I know, I log into my Rakuten account. I received a total cashback check for ELEVEN dollars and it is telling me the hotel purchases for Agoda and Priceline have been "completed." This was never the case, and not the first time they have deleted larger balances from my cash back account. It seems they are only intent on giving customers who bother creating accounts with them pennies.
Rakuten Response
11/12/2024
Hello ******, travel orders do take longer to report and confirm than other orders. We see that your Priceline orders from March are confirmed and will be included in your November payment. Your Agoda orders from ***** are still pending. If Cash Back is not added to your Rakuten account within six weeks after travel has been completed, please send your order details to us here: *********************************************************Review from Diane B
5 stars11/09/2024
I've loved using Rakuten for years now, but I appreciate them even more after my recent experience. They worked with me and for me to verify my purchases with other vendors to ensure they can add the cash back to my account. They really do go out of their way for you, and their customer service is very responsive!Review from Jackie B
5 stars11/08/2024
I can't say enough great things about my experience with Rakuten, especially thanks to ****** *. from **************** ****** went above and beyond to ensure I was getting the most out of the platform. She provided detailed, step-by-step instructions that made it so easy to confirm I was connected to Rakuten while shopping. Her dedication to making sure I could access all the deals and savings available was truly impressive. Thanks to her, I feel confident I won't miss any opportunities to save! Exceptional service like this is what makes Rakuten a must-have for smart shoppers. Thank you, ******!Review from Michael W C
5 stars11/06/2024
Easy to use with browser reminders & an awesome C/S response team. Your going to shop & buy on line anyway, why no just use the Rakuten browser extention to save & get a few extra bucks back for doing nothing more than shopping.If there is ever a case where your Rakuten Cash ************ aren't applied, just contact the great staff at Rakuten C/S. I was thankful to have ******** M as my representave, to help to make sure that my reward was credited.If your not using Rakuten yet, I suggest you do, to get money back just for shopping.Review from Ernesto O
1 star10/30/2024
Rakuten has refused to pay not only the person who referred me, but also, after fulfilling its requirement of making a purchase with ********* they refused to honor the 30 dollar bonus. I spent an entire morning going back and forth, them asking me personal information, such as form of payment and who was the person in the bill from ********** as the complete name didn't match to the dot, I told them that nowhere in their homepage did they mention that ALL NAMES should match; sometimes I use an alias for security purposes. I felt that every single email was asking for more personal and deep confidential information in order to not validate the purchase. This is by far very misleading. Had I made my research I wouldn't have made any account with them, much less make purchases with false advertising and promises to their potential users. Beware and do not give confidential information.Rakuten Response
11/04/2024
Hi *******, in order to be eligible to earn a bonus, you must meet all requirements outlined here: *********************************************************************************** We appreciate your understanding.Review from Fedgy S
1 star10/28/2024
They deleted shopping trips where I had 15% cash back. When I confronted them about the missing shopping trips and missing cash back, they stated we cant provide cash back for purchases made without the Rakuten plugin.I then sent a screenshot showing I used Rakuten and the shopping trip and they ghosted me. Looking on Reddit, it seems to be common Rakuten ghosts you for big cash back trips. ***** this company.Rakuten Response
10/30/2024
Hello Fedgy, we see that your purchase with *** is currently being investigated. Once we have a response back from ***, we will be in touch with you. Your patience is appreciated.Review from Susan K
1 star10/19/2024
Rakuten sent me several checks made out to me with my current address, but when I deposited them, they all bounced. I was charged separately for each bounced check. Rakuten seems to be a dangerous scam, so I advise staying away from them. Not only will you not receive your money, but you might end up losing even more due to their bounced checks.Rakuten Response
10/21/2024
Hello Susan, reviewing your account, all of your checks cleared out bank with the last deposit being on 07/06/2020. You do not have any recent activity or recent checks from Rakuten. Please reach out to us if you need further assistance.Review from Peng L
1 star10/17/2024
I've used them for years and it was generally fine. They recently suddenly closed my account saying "it had too many denied transactions" even though I've only been using their own Chrome plugin to book hotels, so clearly they were valid deals. When I emailed them about the issue, asking for what were some example denied transactions, their customer support ghosted me. I had over $150 with of rewards balance from hotels I had booked still on the account before they closed my account and I suspect they will keep my balance - I don't see how this isn't just theft.Rakuten Response
10/21/2024
Hello Peng, as stated in our Terms and Conditions, "we reserve the right to investigate any purchase transactions, referral activity, or interaction with any Rakuten Property that we suspect, in our sole discretion, is abusing or has abused the Program. We reserve the right to rescind any Cash Back, bar further Cash Back awards and/or bonuses, and/or terminate any Member Account that we believe, in our sole discretion, is abusing or has abused the Program".Rakuten Response
10/22/2024
Hello Peng, we see that our team was able to assist you with your account. Please reply back to our email for any further assistance. Thank you.Review from Sabrina A
3 stars10/16/2024
I’m starting to get frustrated with this company as they are not honoring CONFIRMED cashback. I have $112.96 in confirmed cashback earlier this week the amount increased to $187.96. When I reviewed my account the CONFIRMED cash back went down to $112.96 again. I wrote to inquire about this, it took 2 days for someone to get back to ask me about missing cashback when I was very clear in my initial request. I’m not not sure if it was a glitch but I’d like my confirmed cashback to reflect the $187.96 as it did before. It’s unfair to confirm an amount then take it back.Rakuten Response
10/22/2024
Hi *******, we've recently revised our payment process to reward Cash Back for orders confirmed through our system. This adjustment was necessary to align with store return policies and the time frames it takes for stores to report data back to us. Any pending Cash Back in your account will be processed and released once it's confirmed.Review from Adrian H
5 stars09/17/2024
I've been using Rakuten for several years now and have experienced some fantastic deals. If ever there's a question about "missing cash back", their customer support team has been exceptionally supportive and resolutions have always been positive.
Customer Review Rating
2.59/5stars
Average of 192 Customer Reviews
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