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          Find a Location

          Rakuten has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rakuten

              800 Concar Dr San Mateo, CA 94402-7044

              BBB Accredited Business

            • Rakuten

              800 Concar Dr San Mateo, CA 94402-7044

              BBB Accredited Business

            • Rakuten Marketing LLC

              215 Park Avenue South, 2nd Floor New York, NY 10003-1622

              BBB Accredited Business

            Business ProfileRakuten

            Online Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            800 Concar Dr

            San Mateo, CA 94402-7044

            Visit Website
            (415) 908-2200

            Customer Reviews

            2.59/5

            Average of 192 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,937 complaints closed in last 3 years

            1,015 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/2016

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rakuten offers cashback rebates.

            Business Details

            This is a multi-location business.

            Find a Location

            Rakuten has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Rakuten

                800 Concar Dr San Mateo, CA 94402-7044

                BBB Accredited Business

              • Rakuten

                800 Concar Dr San Mateo, CA 94402-7044

                BBB Accredited Business

              • Rakuten Marketing LLC

                215 Park Avenue South, 2nd Floor New York, NY 10003-1622

                BBB Accredited Business
              Headquarters
              800 Concar Dr, San Mateo, CA 94402-7044
              BBB File Opened:
              5/26/2000
              Years in Business:
              25
              Business Started:
              4/13/1999
              Business Incorporated:
              8/15/2011
              Accredited Since:
              9/22/2016
              Type of Entity:
              Corporation
              Number of Employees:
              550
              Alternate Business Name
              • Ebates, Inc.
              • Ebates.Com
              • Ebates Shopping.Com, Inc.
              • Rakuten.com
              Contact Information

              Customer Contact

              • Ms. Lindsey DeSchepper, Director
              Additional Contact Information

              Fax Numbers

              • (415) 908-2299
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              1,937 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/04/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I have been a member of this website survey outfit for several years and was shunned for violation which is not right., I have done every survey honestly , I requested a ****** request 9/30 and never received it. and when I subnitted what was going on they said I violated ther policy and also had a a balance of over 2t know what I did wrong . not the money just the proncipal of it. they request was for ***** . I still have over ***** in my account and can't do anything aout it
              Read More
              Read 1936 More Complaints

              Customer Reviews

              192 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Larisa M

              11/10/2024

              Rakuten gives me essentially menial change for cash bank, but for larger purchases where hotel stays were several hundreds of dollars, it says it takes six months to verify. I was supposed to get $31 and $15 for hotel stays I made in March. Six months later, it said it needed to still be verified. Next thing I know, I log into my Rakuten account. I received a total cashback check for ELEVEN dollars and it is telling me the hotel purchases for Agoda and Priceline have been "completed." This was never the case, and not the first time they have deleted larger balances from my cash back account. It seems they are only intent on giving customers who bother creating accounts with them pennies.

              Rakuten Response

              11/12/2024

              Hello ******, travel orders do take longer to report and confirm than other orders. We see that your Priceline orders from March are confirmed and will be included in your November payment. Your Agoda orders from ***** are still pending. If Cash Back is not added to your Rakuten account within six weeks after travel has been completed, please send your order details to us here: *********************************************************
              Read 191 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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