Business ProfileforFoamOrder.com

- Order placed on 2/21/24 - 5 custom cut foam cushions with 4 of the 5 Sunbrella covers arrived - called immediately to let them know a cover was missing, they promptly located the missing cover in their warehouse and mailed it to me - cushions were a disaster and did not fit at all - tried calling but office was closed, eventually I got distracted by other obligations - finally decided I had to contact them to make it right and did so 6/21 - I have written record of the correspondences from 6/21 to 9/4 - I want to be clear that through our emails and phone calls we agreed that we were both at fault. I thought we had agreed upon redoing the order at 50% the cost and they ship for free - I had hoped to have them make new cushions and fix the order but now they will no longer respond to my phone calls or emails - I have been very patient and understanding of all the delays due to illnesses and holidays and the many times my calls were not returned since ********* my last email I told them I was looking for resolution to the problem, hoped we could work together and asked them to please call me or they would give me no other choice but to contact the Better Business Bureau - That last mail was on 9/4, I have not heard anything from them - I paid them $1,359.40 and would just like them to refund it and be done with them