Business ProfileforNRG Clean Power

My roof leaked badly on my Berkeley home in the October storms, and the damage is still not repaired. NRG Clean Power replaced my solar panels with a new system in 2018. They failed to inform me about the state of my roof, which they should have done according to item 5 of my contract with them. Less than four years later, several roofing companies have told me that the roof is completely shot and that its decline would have been clearly evident at the time of the install. One person even described it as a "potato chip." I feel that NRG was negligent in not informing me. They should have, they didn’t, and damage has occurred as a direct result. Further, the plugs they performed failed on the holes left in the roof by the removal of the original panels, and they refuse to acknowledge that as well, despite their supposed guarantee of workmanship for 40 years, also listed in the contract. This is not the first time NRG has shirked responsibility, and I have lost all confidence in them. Still, I tried to negotiate an agreement with them, where they would do the deinstall and reinstall of the system, and I would hire my own roofer and pay for that separately. I feel I made a generous offer, given everything, to pay up to $2000 to NRG for the deinstall and reinstall. The failed roof plugs would be taken care of with the new roof. When I stated that I would be willing to make a $200 deposit and pay the balance ($1800) after I was satisfied with the quality of the work and the system was working properly, I got a message saying that I was trying to extort them and that they were referring the matter to the legal department, which I find ironic. I paid top dollar for this system in the first place at over $8/w. The going rate is more along the lines of $5/w. I would like to be compensated for the cost of the deinstall and reinstall of the system. At this point, I will have to pay another company to do that. The estimate I have so far is about $7500.