Business ProfileforBay Master Appliance Services LLC

This company has charged us $748 to fix our washing machine. After months of it still not working, 4 parts later, 2 technicians, and endless run around calls from *** or anyone else, there is no resolution. They said they will only refund $150 which isnt even the cost of 1 part. They have never had the machine up and running for more than 2 weeks. When I call to speak with someone, its always someone trying to pass the call to someone else. I can never speak with a manager. They always say we will call you back in 24 hours and 95% of the time, I have to call them instead. They are unprofessional. Saying maybe your washer is just at the end of its life even though the washer is barely a few years old. They complained that weve called multiple times. Even though our parts had warranties, so when somethings not working, you call since its under warranty. Horrible customer service. I told the man on the phone 150 is unacceptable. He said I cannot offer anything more because then it would be a loss for the company I said so spending $748 isnt a loss for me? This is a company who has many customers. They do well for themselves and have the audacity to say they would be taking a loss if they refunded us. We want a full refund from this company for wasting our time and money, and still not having a working washing machine. If we dont, we will take them to small claims court. Im only able to upload 1 receipt, they have no sent the other 2