Business ProfileforChegg.com
Current Alerts For This Business
The Federal Trade Commission has finalized its order with education technology provider Chegg Inc. for its careless data security practices that exposed sensitive information about millions of Chegg's customers and employees, including Social Security numbers, email addresses, and passwords.
In a complaint first announced in October 2022, the FTC said that Chegg failed to protect the personal information it collected from users and employees. For example, the company stored users' personal data on its cloud storage databases in plain text and, until at least 2018, employed outdated and weak encryption to protect user passwords. As a result of its poor data security, Chegg experienced four data breaches that exposed the personal information of about 40 million users and employees, including users' email addresses and sensitive scholarship data such as their dates of birth, sexual orientation and disabilities, as well as financial and medical information about Chegg employees.
The FTC's order requires Chegg to implement a comprehensive information security program, limit the data the company can collect and retain, offer users multifactor authentication to secure their accounts, and allow users to request access to and deletion of their data.
At-a-glance
Customer Complaints
447 complaints closed in last 3 years
130 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 3990 Freedom Cir, Santa Clara, CA 95054-1204
- BBB File Opened:
- 1/28/2008
- Years in Business:
- 22
- Business Started:
- 1/1/2002
- Business Incorporated:
- 3/20/2006
- Accredited Since:
- 2/1/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Chegg, Inc.
- InstaEdu, Inc.
- Business Management
- Ms. Kelley Cutforth, Manager of Customer Service
- Contact Information
Principal
- Ms. Kelley Cutforth, Manager of Customer Service
Customer Contact
- Ms. Kelley Cutforth, Manager of Customer Service
- Additional Contact Information
Fax Numbers
- (408) 855-8954Primary Fax
Phone Numbers
- (408) 855-4499Other Phone
- (408) 855-8954
Customer Complaints
447 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
108 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cody R
1 star09/13/2024
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