Business ProfileforFountainheadME

We engaged in a contract with FountainheadME on May 12, 2023 for $5500.00 per month, in exchange for full service Amazon management. The contract states that the monthly fee is to include the following: 1. Initial Keyword Research 2. Optimize Titles, Features, and Backend Keywords 3. Build Out of Amazon Paid Advertising Campaigns 4. Ongoing PPC Management 5. Brand Story 6. EBC - Creation of A+/Enhanced Brand Content 7. Storefront Creation/Addition During the three months working with FountainheadME, they never completed any of these contractual items besides Initial Keyword Research, despite paying $16,500. Throughout this time period, we reach out numerous times without resolution and received subpar, unusable, incomplete work. Our questions often went unanswered and with no resolve. We expressed our concerns with FountainheadME multiple times over the course of the 3 months, and were always met with empty promises and admittedly rushed, incomplete work. We laid out every issue that we had, very clearly over several emails and via Zoom. The last communication we had was an email stating they would review our email and get back to us by 9/15. In this email, we made it very clearly for the last time, that we would be filing disputes with our bank, BBB, and FTC. However, we never heard back.